Office Specialist I, Behavioral Health, Baptist Downtown

About Baptist Health 
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. 

*Eligible for Up to $1,000 Sign-On Bonus*

Baptist Medical Center is looking to hire an Office Specialist for our Southbank campus. This is a Full-Time Day shift opportunity working Monday - Friday 8:30am to 5:00pm.

The Office Specialist will support the behavioral health department and will work with patients, doctors, nurses, and teammates to help with appointments, payments, medical records, and more. You’ll also have the exciting chance to become a certified TMS Healthcare Technician — with training provided!  

Office Specialist, Job Responsibilities:

• Greet patients and visitors in a friendly and polite way. Answer phones, make reminder calls, and help patients with questions.
• Be willing to learn new tasks, understand HMO/PPO insurance rules, and assist with billing alerts and insurance updates as needed.
• Schedule patient appointments and help set up special testing for bariatric patients.
• Help with faxing, copying, scanning medical records, ROI’s, and assisting patients with medical record requests.
• Post payments and update patient accounts in the electronic medical record system. Collect ROA’s, co-pays, self-pay payments, and other money at the time of service.
• Get patient records ready for the next day’s clinic visits by verifying patient demographics and insurance information to include billing alerts, updating patient information, and pharmacy details.
• Work with the team on referrals, prior authorizations, and tracking orders to keep the office running smoothly.
• Be dependable, problem solver, communicate well with doctors and coworkers, and complete tasks on time without needing constant supervision
• Learn to use our TMS (Transcranial Magnetic Stimulation) equipment and help patients during treatment (training provided).
• Baptist is an excellent company to work for, has a great reputation for leadership in the healthcare industry, values its employees, and understands the value of teamwork and giving back to the community.  Baptist is vested in developing its employees by providing resources, training, and education that fosters personal and professional career growth. 

Experience Requirements:

• 1-2 years Front Desk Experience
• Experience working in a Medical Office

Education and Credential Requirements:

• High School Diploma (required)
• Associate of Arts/Science (preferred)

If you are interested in this Office Specialist I position at our Baptist Southbank Plaza campus, please apply now!

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