Product Owner

As a key member embedded in the Scrum team, you will translate business needs into actionable requirements and user stories, lead documentation efforts, and collaborate closely with engineering, QA, and business stakeholders to deliver high-quality products that solve critical challenges in the US healthcare payment space.

*Base Pay Range: $60,100 - $98,700

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Responsibilities

• Business Analysis: Elicit requirements, map current and future-state processes (As-Is / To-Be), perform gap analysis, and document functional specifications (FSDs) and acceptance criteria.

• Lead Documentation Efforts: Own the creation and maintenance of detailed documentation, including user stories, functional specifications, and acceptance criteria.

• Story Management: Write, refine, and manage user stories in the product backlog, ensuring clarity and alignment with business goals.

• Sprint Planning & Execution: Collaborate with engineering and Scrum teams to plan sprints, prioritize backlogs, and ensure timely delivery of features.

• Scrum Team Integration: Act as the voice of the customer within the Scrum team, participating in all agile ceremonies and ensuring continuous alignment between business and technical teams.

• Validation Leadership: Coordinate with QA and business users to validate features and ensure they meet acceptance criteria and business expectations.

• Business Translation: Serve as a liaison between business stakeholders and engineering, translating complex business needs into clear technical requirements.

Qualifications

• A Bachelor's degree along with 6+ years of experience as a Business Analyst, Product Owner, or in a similar role within an Agile/Scrum environment.

• Strong understanding of Agile methodologies and product lifecycle management.

• Excellent communication, documentation, and stakeholder management skills.

• Experience with tools such as Jira, Confluence, or similar.

• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Preferred Experience:

• Experience with Healthcare IT and claims processing 

Skills and Core Strengths:

• Requirements elicitation, process mapping (As-Is / To-Be), and gap analysis

• Functional specifications (FSDs), acceptance criteria, and data/workflow analysis

• Translating complex business needs into clear, testable technical requirements

• User story writing and refinement, backlog prioritization, and grooming

• Sprint planning and execution as the voice of the customer within the Scrum team 

• Participation in all agile ceremonies and continuous business-technical alignment

• Azure DevOps, Jira, Confluence, or equivalent backlog and documentation tools 

• Familiarity with data analytics or reporting tools a plus

• Teamwork: Working collaboratively with others to achieve common goals and positive results.

• Continuous Learning: Creating the environment and processes for ongoing learning at an individual and organizational level.

• Customer Advocate: Keeping the customer top of mind, understanding current and future needs.

• Manage Change: Leading and enabling the process of change and its effect on individuals and the organization.

• EXL Health offers an exciting, fast-paced, and innovative environment, bringing together sharp, entrepreneurial professionals eager to influence business decisions.

• From your very first day, you get the opportunity to work closely with highly experienced, world-class Healthcare consultants.

• You can expect to learn many aspects of the businesses our clients engage in, along with effective teamwork and time-management skills, key aspects for personal and professional growth.

• We provide guidance and coaching to every employee through our mentoring program, wherein each junior-level employee is assigned a senior-level professional as an advisor.

• The sky is the limit for our team members. The unique experiences gathered at EXL Health set the stage for further growth and development in our company and beyond.

If you're ready to be more than an employee and join a team where your contributions shape the narrative of innovation, this is your moment. Apply now, and let's embark on a journey where your skills and ambitions find their perfect match. Become a vital part of EXL's mission to redefine what's possible.

*The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.