Production Services Specialist II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

The APS&E Production Services team is responsible for providing end-to-end client facing business aligned infrastructure engagements, design, plan, build, delivery operations and data management support​​​. This position is expected to deliver above and beyond services to our internal customers to facilitate business continuity with a meet or exceed SLAs. This includes monitoring, incident response, problem engagement during triage, service restoral, identification of root cause, and facilitation and co-ordination for a permanent fix – in accordance with agreed best practices.

The ideal candidate will have over 5 years of hands on experience within the realm of IAM (identity and Access Management) space. Well conversant with the tools and applications employed within the highly regulated FinTech industry. Hands-on knowledge of Access management and Entitlement technologies. Must have experience in Windows OS, RedHat Linux, SQL queries, SQL/Oracle & other flavors of databases. Well versed with RedHat Linux OpenShift containers, Atlassian JIRA & Horizon platforms, GitHub, Ansible, Jenkins, ITSM Remedy, ServiceNow Splunk, Dynatrace, PowerShell/Unix Scripting, cloud experience including other CI/CD DevOps tools.

Required Qualifications:

5+ years of production support experience with expert level knowledge of MFA technologies, Splunk. Window OS, SQL/Oracle DB & Unix/Linux

Well conversant with 5 C's of cyber security - Change, Compliance, Cost, Continuity and Coverage

Passionate about cybersecurity and automation, a SIEM/SOAR expert to help us strengthen our cyber resilience, turning Splunk skills into impact

Use Splunk skills to fight threats and keep financial services secure

Medium level experience in SIEM/SOAR administration and security operations

Strong hands-on knowledge of Splunk (searches, dashboards, alerts, playbooks)

Solid understanding of cybersecurity frameworks, threat detection, and incident response.

Excellent knowledge of Identity, Authentication and Access Management (IAM) domain including SRE and DevOps space

Must have senior level production support experience and troubleshooting skills in SIEM/SOAR space, Splunk and IAM technologies

Must be able to comply with bank regulatory and compliance policies

Must have expert level of Linux experience and must be well versed in Splunk queries

Well versed with ITIL framework

Excellent Communication Skills lateral and vertical - be able to clearly explain issues, their impact and how to address them

Must be a great team player - be able to collaborate with other team members within or outside the group

Must be available for on-call coverage and willing to work off hours as and when needed

Must be willing to work on-site 3 days a week as per current bank policies 

Demonstrate a strong work ethics and takes pride in accomplishment

Must be able to handle and work under pressure and stress

Must be available for on-call coverage 24/7 and willing to work off hours as and when needed

Attention to detail - able to evaluate smallest details

Problem-solving - be able to address complex challenges in creative ways

Desired Qualifications:

CISSP or other equivalent Information Security domain certificates will be added value

A cybersecurity pro to safeguard systems in the fast-moving FinTech world

Go getter exhibiting strong motivation and drive for results and success

Persists in the face of significant difficulties, does not give up easily

Tower, BladeLogic

Strong understanding of network technologies

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Delivery Process
• Stakeholder Management

Shift:

Hours Per Week: 

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