Community Service Training Supervisor

Make a Difference Every Day. Join UCP Heartland.

At UCP Heartland, we empower individuals with disabilities to live their best lives. We're seeking a TRAINING SUPERVISOR to help ensure consistent, person-centered support for those in our Adult Day Service programs. 

 This position is Monday – Friday, 8:30 AM – 4:30 PM

We are seeking a reliable, organized Training Supervisor to support program quality, supervise staff, and ensure timely, accurate client documentation and outcomes. This role focuses on person-centered planning, staff development, CARF compliance, and advocacy to help clients lead healthy, productive lives.

Key Responsibilities Include:

• Oversee completion of assessments, annual paperwork, ISPs, data collection, and progress reporting; participate in these processes and monitor Training Assistant work to ensure accuracy and timeliness.
• Develop and implement quality functional outcome objectives based on client preferences, needs, and improvement areas.
• Provide programmatic supervision: monitor staff performance, give direct feedback, address issues promptly or refer to the Director of Day Services as appropriate.
• Participate in advocacy to secure additional services, equipment, and supports for assigned clients.
• Maintain CARF standards and support agency accreditation efforts.
• Maintain current knowledge of best practices and local/national trends via continuing education, periodicals, and professional networking.
• Set and achieve annual program development goals.
• Maintain professional, cooperative relationships with clients, families, staff, and external professionals; respond promptly to issues and communications while maintaining confidentiality.
• Use the EHR system for all applicable documentation.
• Perform other duties as assigned.

Skills & Abilities (including soft & relational skills):

• Strong attention to detail and accuracy in documentation and monitoring.
• Leadership and supervisory skills: coaching, performance management, constructive feedback, and conflict resolution.
• Person-centered mindset and advocacy skills to support client needs.
• Excellent interpersonal and relational skills: empathy, patience, cultural sensitivity, diplomacy, and the ability to build rapport with clients, families, and colleagues.
• Effective oral and written communication and active listening.
• Ability to prioritize, schedule time, meet deadlines, and manage competing demands.
• Problem solving, critical thinking, and sound judgment.
• Ability to adapt teaching strategies and materials to individual learning levels; training and staff development skills.
• Basic computer skills: Microsoft Word, Outlook, Excel, and EHR competency.
• Ability to follow policies, procedures, and regulatory standards (CARF).
• Physical ability to assist and transfer adult clients (including those >150 lbs.) using proper assistive devices and mechanical lifts.

What You’ll Bring:

Minimum Requirements:

• Associate’s degree, preferably in human services, healthcare administration, or a related field.
• 1+ year of experience in staff scheduling, preferably in a healthcare or social services setting.
• Proficiency in scheduling software and Microsoft Office (Excel, Outlook, Word).
• Strong communication, time management, and problem-solving skills.
• Ability to maintain confidentiality and adapt to changing priorities.

Why Join UCP Heartland?

• Mission-Driven Culture: Be part of a passionate team dedicated to empowering lives.
• Collaborative Environment: Work with supportive leadership and cross-functional teams.
• Make an Impact: Your work directly contributes to care continuity and quality of life.

WHAT DO WE OFFER?

• Generous PTO policy PLUS 10 company holidays!
• Excellent benefits including Medical, Dental and Pet Insurance!
• Company Paid Vision and Long-Term Disability!
• Opportunities for advancement
   

Apply Today!
 Help create a world where every individual has the support they need to thrive. Submit your application to join the UCP Heartland team.