Vendor Account Manager

Job DetailsLevel: ExperiencedJob Location: Johnson City Operations Center - Johnson City, TN 37604Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $18.00 - $22.00 HourlyJob Shift: DayJob Category: ManagementTrxNow® (Allied Dispatch Solutions, LLC) is one of North America’s fastest-growing roadside assistance and dispatch technology companies, and we are looking for a Vendor Account Manager to help support and grow our service provider network. In this role, you’ll build relationships with towing and roadside assistance vendors, help ensure strong territory coverage, support vendor performance, and assist with network growth across assigned regions. This is a great opportunity for someone with experience in vendor management, account management, dispatch operations, customer service leadership, or roadside assistance operations. If you are a strategic leader with a passion for relationship development, processes, and performance, we encourage you to apply! This is a full-time, in-person position with occasional travel opportunities to regional tow shows and industry events.  What You’ll Do: Build and maintain relationships with service providers and vendors Help ensure strong roadside coverage within assigned territories Utilize digital dispatch tools and technology solutions to support vendor operations and improve service quality  Monitor vendor performance and assist with issue resolution Facilitate contract and pricing negotiations with providers Collaborate with internal teams to improve service quality Track vendor activity and maintain accurate records About Us: TrxNow® (Allied Dispatch Solutions, LLC) operates multiple 24x7 contact centers internationally with headquarters in downtown Johnson City, TN. We are focused on building the most reliable and responsive roadside assistance network in the industry. Check us out at www.trx-now.com. QualificationsWhat we’re looking for:  Strong communication and relationship-building skills (verbal and written) with proven ability to build rapport with diverse individuals Self-motivated and organized with effective time management skills Ability to manage multiple tasks and projects with minimal guidance Experience in vendor management, dispatch, account management, or related fields preferred  Strong dispute resolution, negotiation, and collaboration skills Preferred Experience: Bachelor’s Degree Account/ vendor management or client/program management experience Experienced in the roadside assistance industry Benefits:  Flexible work environment Health, dental, and vision insurance Paid time off Voluntary Life & AD&D coverage Long-term disability coverage Performance bonus opportunities