Security Supervisor (Harrah's Joliet)

Responsibilities

• Assists Security Manager & Security Shift Managers in accomplishing security and valet departmental goals and objectives.

• Ensures employee satisfaction by providing two-way communication, training, schedules, and timely performance appraisals.

• Exhibits sound decision-making attributes, motivates employees and exhibits effective supervisory skills.

• Provides administrative assistance to the Security Shift Manager including scheduling and payroll. 

• Has a thorough and sound working knowledge of Illinois Gaming Board Minimum Internal Control Standards as well as Harrah’s Entertainment Internal Control Submissions.

• Maintains and enforces policies and procedures to protect the company assets as well as guest safety (both internal and external).

• Monitors incident reports ensuring accuracy and efficiency. Initiates investigatory process when appropriate. 

• Provides testimony in court when required.

• Ensures cleanliness, organization and safe conditions of driveways, sidewalks, hotel entrance, lobby, and luggage storage areas.

• Maintains knowledge of the hotel, community and special events in-order to accurately provide guest with information.

• Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulates expectations.

• Adheres to all department/company policies and procedures.

• Adheres to regulatory, departmental and company policies in an ethical manner. 

• All other tasks as assigned by the Security Manager and VP of Finance.

Qualifications

• High school diploma or equivalent required; college degree preferred. 

• Previous supervisory experience preferred.

• 1-2 years experience with Guest Safety, valet operations or other related casino experience required.

• CPR/AED certification required (If not currently certified, must obtain within first 90-days of employment). 

• Must be 21 years of age or older.

• Valid driver’s license with no outstanding moving violations.

• Proficiency in Microsoft Office and Outlook.

• Ability to work a rotating shift with fluctuating days off.

• Must possess excellent verbal, written, and communication skills.

• Must be flexible to work all shifts and possess a professional appearance and demeanor

• Must be able to foster teamwork and a sense of urgency in accomplishing tasks.

• Must be able to produce a cohesive team environment while working with all levels in the organization. 

• Must be able to work independently and in a team environment.

• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.

• Must be able to speak distinctly and persuasively to others.

• Must be able to work at a fast pace and in stressful situations.

• Must have computer skills in Microsoft Office, CMS or LMS.

• Must have demonstrated strong managerial and leadership skills in previous position(s).

• Must pass the SuperLap assessment.

• Internal candidates must meet transfer eligibility requirements.

ADDITIONAL REQUIREMENTS

• Lifts up to a maximum of 20 lbs. and may occasionally lift up to 150 lbs. 

• Must be able to carry objects weighing up to 20 lbs. 

• Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. 

• Position requires 25% standing, 25% sitting, 40% walking, 10% running. 

• Must be able to stand and walk for entire shift and mobility to move easily around entire property.

• Requires some bending, pushing, kneeling, stooping and reaching overhead. 

• Requires frequent climbing. 

• Must be able to respond to touch, speech, smell, aural and visual cues. 

• Must be able to work in a fast-paced environment involving constant public contact. 

WORK SCHEDULE/SHIFT

• Grave Shift: 11:00 pm -7:30 am
• Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

COMPENSATION & BENEFITS

• $43k - $55k 
• Employment Type – Full Time

BENEFITS PACKAGE

• Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
• Life and Disability Insurance to provide financial security in unexpected situations
• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

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