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Sr Service Rep

Lincare
Posted a day ago, valid for a month
Location

Kaysville, UT, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

info
  • The position involves performing equipment setups for concentrators and durable medical equipment in various settings, including homes and healthcare facilities.
  • The employee is responsible for equipment orientation, instructing patients on proper usage, and making daily oxygen deliveries as per the routing system.
  • Candidates must have a high school diploma or GED and one to three months of related experience or training, with a minimum age requirement of 21 years.
  • The role includes minor equipment repairs, maintaining cleanliness in the warehouse, and ensuring compliance with safety regulations and company policies.
  • Salary details are not specified, but the position may require overtime and on-call service responsibilities during evenings and weekends.
This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.

JOB FUNCTIONS
  • Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup
    • Instructs patient in the safe and proper use of equipment
  • Makes oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system
    • Deliveries may include refilling reservoirs with liquid oxygen from a
      van mounted tank
  • Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center
    • For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
    • Responsible for equipment maintenance per schedule recommended by
      the manufacturer
  • Maintains company vehicle in clean and orderly manner
    • Makes daily inspections and complete proper paperwork
    • Maintains established preventative maintenance schedule
  • Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
  • Maintains cleanliness and organization of warehouse/storage area
  • Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
    • Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT
      (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
  • Works as on-call service representative evenings and weekends on an as scheduled basis
    • Frequency is determined by the center size and the number of employees available to share in the responsibility
    • Must respond in a timely manner and record information on Service Call Report
  • May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
  • Acts as group leader for service representatives
  • Oversees warehouse operations
  • Overtime may be required
  • Direct the work of one or more service representatives giving them routing instructions and daily work assignments
  • Maintain center inventory and provide purchase requisition to center manager to order new stock as needed to maintain inventory levels as required
Qualifications
Education
  • High School Diploma or General Education Degree (GED), required
Work Experience
  • One to three months related experience and/or training, required
  • equivalent combination of education and experience, required
Knowledge, Skills, and Abilities
  • Must be 21 years of age
  • Must be good with people, both verbal and writing
  • Must be computer literate



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