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Position: Customer Service RepresentativeÂ
Vintners Logistics, LLC - Kennewick Washington
Responsibilities:
- Provide excellent customer service by phone & email
- Greet will call customers and visitors, complete sign-ins, coordinate in and out shipmentsÂ
- Receive and process customer orders in warehouse and transportation management systems
- Conduct customer calls as needed for order coordination, changes, payments and account status
- Respond to customer inquiries via phone calls or emailÂ
- Coordinate between the transportation and warehousing departments ensuring customer orders are picked, shipped and documented correctly
- Set up new customer accounts & related customer onboarding activities
- Process warehouse receiving; including system entry & item creation as needed.Â
- Complete & verify bi-weekly compliance reportingÂ
- Assist in inventory counts, month end closing and related operational duties
- Document filing, scanning, & processingÂ
- Verify warehouse charges for customer billing
- Set up rates/rate changes in warehouse system annually or as requiredÂ
- Maintain Strong written & verbal communication skills with team and customers
- Maintain a positive & productive relationship with team members, management & customers.
- Preform other administrative duties as assigned.Â
Desirable characteristics:
- Detail orientated
- Team player who is adaptable to change.
- Solution orientated.
- Self-directed
- Willing to be cross trained on additional systems.
- Support continuous improvement
Experience & Education:
- High school diploma or GED
- Prefer AA in business
- Minimum 2 years of prior warehousing and transportation experience
- Microsoft Office suite including word and excel
Benefits:
- Monday – Friday office environment with seasonal overtime as required.Â
- PTO
- Employer Sponsored Health, Vision, Prescription & Life insurance
- Additional Supplemental Coverages Available
- (8) Paid Holidays
- 401k with Employer Contribution
Hourly Rate Range:
- Depending upon experience and education
- $20.62 - $23.50 per hour
Learn more about this Employer on their Career Site
