Regional Practice Administrator - Physician Services - Roper St. Francis Office Park

Reports to: Director, Medical Group Operations

# of Direct Reports: 5+- PM reports up to RPA

Primary Function/General Purpose of Position

The Regional Practice Administrator proactively anticipates, plans, organizes, and directs the operations of assigned practices and areas of responsibility to ensure the highest quality care and services are provided efficiently.  This position requires a strong focus on identifying, developing, and executing strategic opportunities to increase access and drive revenue while meeting compliance and regulatory standards.  In addition, this position will oversee all operations of the assigned practices to ensure efficient clinic operations and flow through the application of standardized processes and best practices when appropriate. 

Essential Job Functions

• Utilizes quality scorecards/dashboards for accountability standards and to identify high performing practices and individual providers to develop best practice workflows and processes to support all practices. Supports practices with in-depth workflow and process evaluations and develops action plans to improve deficient workflows/processes. Works collaboratively with practice managers to ensure staff are professionally trained, consistently performing workflows/processes accurately and developing culture of striving for quality outcomes through continuous quality improvement. Oversees effective use of equipment, supplies and resources.

• Facilitates stewardship and fiscal responsibility with a focus on productivity, revenue enhancement, and cost control, to meet budget expectations. Ensures compliance of all revenue cycle policies and procedures with a focus on benchmarking comparisons and staff accountability. Ensures lines of communication are sound with physicians and APC's regarding contractual agreements, quality measurements, and financial goals. Assists other members of the office team as needed.

• Provides the necessary leadership, direction, and documentation to effectively supervise and motivate staff, and promotes a 'team' approach to problem solving and goal setting within areas of responsibility. Maintains professionalism and excellent communication within the practice, market and medical group leadership and key stakeholders as needed. Counsels and/or supports practice managers in counseling employees regarding employment, performance, promotion, and termination in accordance with Human Resource policies. Remains accessible to staff and providers, highly visible and on-site frequently.

• Develops a strategy to handle new and varied tasks by initiating and conducting assessments to determine appropriate interventions, as well as conducting research and identifying resources to make recommendations for successful completion of assigned projects.

• Oversees the patient experience, including appointment scheduling, timely and appropriate management of telephone calls, waiting room experience, workflow during visits, referral management and translation services.  Creates actions to improve patient satisfaction and respond to patient concerns. Creates strategies to improve operational efficiency.

• Leads and supports physicians and APCs during initial onboarding and provides leadership support for administrative functions including but not limited to: Continuing Medical Education, ATO/LOA, escalating questions and concerns to the appropriate resources. Escalates physician and APC support to Director of Operations as appropriate.

• Facilitates and drive results for ministry and market key performance indicators

• Ensures projects and new implementations are appropriately communicated and actively engages in change management approach within areas of responsibility.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support – American Heart Association (preferred)

Education

High School Diploma (required)

Associate’s or Bachelor's degree in healthcare or related field (preferred)

Work Experience

3 years of healthcare management experience (required)

2 years management in multiple physician practices or physician networks in multiple practice locations (preferred)

Training

N/A

Language

N/A

Patient Population

         Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

         Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

         Neonates (0-4 weeks)

         Infant (1-12 months)

         Pediatrics (1-12 years)

         Adolescents (13-17 years)

         Adults (18-64 years)

         Geriatrics (65 years and older)

   X      Not applicable to this position

Working Conditions

   X     Periods of high stress and fluctuating workloads may occur.

         Long-distance or air travel as needed- not to exceed 10% travel.

   X     General office environment.

         May be exposed to high noise levels and bright lights.

   X    May be exposed to physical altercations and verbal abuse.

         May be exposed to limited hazardous substances or body fluids.*

         May be required to use physical restraints.

         May be exposed to human blood and other potentially infectious materials.* 

   X      May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

   X      May have periods of constant interruptions.

    X    Required to car travel to off-site locations, occasionally in adverse weather conditions.

   X     Prolonged periods of working alone.

____ Other:                                

____ Not applicable to this position                                                    

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Frequency                                              0%                  1-33%                 34-66%                 67-100%

Lifting/ Carrying (0-50 lbs.)                                             X                                                                      

Lifting/ Carrying (50-100 lbs.)          X                                                                                                    

Push/ Pull (0-50 lbs.)                          X                               X                                                                     

Push/ Pull (50-100 lbs.)                                                                                                                          

Stoop, Kneel                                                                      X                                                                      

Crawling                                               X                                                                                                    

Climbing                                               X                                                                                                    

Balance                                                S                                                                                                     

Bending                                                                              X                                                                      

Work Position

Frequency                                               0%                  1-33%                 34-66%                 67-100%

Sitting                                                                                                                 X                                       

Walking                                                                                X                                                                     

Standing                                                                            X                                                                        

Additional Physical Requirements/Hazards -

Physical Requirements - Select if a physical requirement for this job.

         Manual dexterity (eye/hand coordination)

         Perform shift work

         Maneuver weight of patients

         Hear alarms/telephone/audio recordings

         Reach above shoulder

  X       Repetitive arm/hand movements

         Finger Dexterity

         Color Vision

         Acuity – far

         Acuity – near

____ Not applicable to this position                                                                             

Hazards - Select if a potential hazard for this job.

         Depth perception

         Use of Latex products

         Exposure to toxic/caustic/chemicals/detergents

         Exposure to moving mechanical parts

         Exposure to dust/fumes

         Exposure to potential electrical shock

         Exposure to x ray/electromagnetic energy

         Exposure to high pitched noises

         Gaseous risk exposure

         Other:                              

_X___ Not applicable to this position                                                                             

Skills

Hard/Tech/Clinical Skills:

​ Knowledge of medical terminology and ICD-9 coding (preferred)

Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)

Basic math skills

Soft/Interpersonal Skills:

Proactively manages relationships and expectations of the people we serve

Listens openly to the voice of those we serve

Develops guidelines in partnership with other leaders to enable staff to respond to feedback quickly and appropriately from the people we serve

Fosters an environment of innovative thinking

Seeks, supports, and implements others’ ideas

Takes smart risks and learns from success/failure

Embraces change and communicates the benefits of it to others

Leads the business through uncertainty by providing stability, direction, and support

Defines issues clearly and takes action despite incomplete information