1st Shift Security Supervisor

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Security Supervisor at the Grand Geneva Resort & Spa, you play an integral part in ensuring the hotel guests, associates, and hotel property are maintained in a safe and secure environment and tasks are completed in accordance to established standards.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

·       Ensure all security personnel functions are being properly completed by the department

·       Ensures that all personnel are properly assigned at all times

·       Review all reports completed by security officers to ensure accuracy and timely submission

·       Maintain a good relationship with all departments in the hotel

·       Ensures that a thorough and complete investigation and report is made on incidents incurred by guests and associates

·       Responsible for guest room surveillance in conjunction with Security Director

·       Ensure that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Security Director

·       Ensures all security equipment (walkie-talkies, radios, cameras, etc.) is kept clean and in good working condition

·       Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest an/or associate access

·       Reports all associates using unauthorized hotel entrance/exits when reporting to or leaving work to the Security Director

·       Patrol all areas and be a visible deterrent

·       Perform other duties as assigned.

What do you bring to the role?

·       Prior experience in security, military, or EMS preferred. Knowledge of security and law enforcement practices is a plus.

·       Previous experience preferred in a security supervisory role, preferably in the hospitality industry. 

·       Must pass a Motor Vehicle Record (MVR) Background Screening following Company Policy.

·       Knowledge of local laws and ordinances.  

·       Exceptional people skills, customer service mentality and strong writing & logical thinking abilities.

·       Ability to build and maintain positive relationships with colleagues and the public.

·       Ability to stand, walk, sit, and use hands for extended periods.

·       Flexibility to work various shifts, including overnight, weekends and holidays.

·       Must be computer literate.

What’s in it for you?

 

·       A free, well-balanced meal every shift

·       Gym Membership at $16 per paycheck

·       Room discounts at Marcus Hotels & Resorts

·       Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

·       Free parking

·       “Two for one” movie theater coupons at Marcus Theatres

·       Ability to grow your career and transfer from one property to another

·       Early wage access

·       Paid time off

·       Flexible scheduling

·       Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

·       And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.