Position Summary

The Property Manager is responsible for overseeing the daily operations of Sam’s Family Spa, including the hotel, spa, RV park, mobile home community, and on-site store. This position manages staff, residents, guests, property operations, and administrative responsibilities to ensure the property runs smoothly and efficiently.

Responsibilities

Oversee the daily operations of the entire property.
Supervise and support front desk, store, maintenance, and other property staff.
Ensure employees are completing their assigned responsibilities and following company procedures.
Assist with employee scheduling and daily staffing needs.
Provide professional customer service to residents and guests.
Handle and resolve resident and guest concerns and complaints.
Oversee hotel and RV reservations, check-ins, check-outs, and occupancy.
Monitor mobile home and RV vacancies and assist with leasing and applications.
Ensure prospective residents complete the required application, screening, and approval process before move-in.
Oversee rent collection, payments, deposits, and property records.
Monitor store operations and ensure staff maintain appropriate inventory and customer service.
Conduct regular property inspections and identify maintenance, cleanliness, and safety concerns.
Coordinate with maintenance staff and vendors to ensure repairs are completed.
Monitor the property for lease violations, unauthorized occupants, safety concerns, and other operational issues.
Report significant incidents, accidents, employee matters, and property concerns to corporate management.
Maintain accurate resident, guest, employee, and property documentation.
Ensure the property is clean, safe, organized, and properly maintained.
Follow and enforce company SOPs, policies, Fair Housing requirements, and applicable regulations.
Communicate regularly with corporate management regarding property operations.
Perform other management and administrative duties as assigned.

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