Customer & Sales Support Specialist (Cement)

Pay : $26.15 - $32.00 Hourly 

**On-site in Lansing, IL**

Summary:

The Customer and Sales Support Specialist will support multiple departments in the cement group including Sales, Billing, and Logistics. The role serves as a key coordination point between sales, accounts receivable, logistics, operations, and customers to help ensure pricing accuracy, freight reliability, timely communication, and effective execution of customer commitments.

Principal Duties and Responsibilities:

Key responsibilities include:

Sales & Commercial Support

• Assist with price entry, quote preparation, and pricing documentation

• Coordinate freight considerations as part of bid and quote development

• Help manage Salesforce opportunities, quotes, customer information, and related sales activity when Market Managers are customer-facing

• Provide timely internal follow-up on customer needs, project requirements, and commercial commitments

• Support communication between the sales team and internal departments to keep customer commitments moving forward

Billing & Customer Support

• Respond to requests from internal and external customers about pricing concerns, ticket issues, and invoice and ticket requests

• Coordinate between Sales, Operations, Logistics, and Dispatch to resolve any issues with customer orders or tickets

• Accept Sales Tax Exempt Certificates, review for accuracy, and code order and customer accounts correctly

• Support Market Managers with customer communication related to payment status, billing questions, and account maintenance

Freight & Commercial Coordination

• Coordinate freight solutions across truck, rail, and barge to support reliable and competitive project execution

• Help resolve on-site, in-transit, or scheduling issues that may impact customer service

• Maintain carrier information within Apex to support compliant and dependable freight execution

• Provide freight cost, timing, and availability input to support pricing and customer commitments

Barge & Supply Alignment

• Maintain oversight of barge movements, barge status, and related inventory visibility

• Provide updates on supply timing, availability, and logistical constraints

• Support sales planning by communicating supply risks, delays, or timing issues

• Assist Market Managers in understanding supply timing before customer commitments are finalized

Global Responsibilities:

• Regular attendance and physical presence at work is an essential function of this position

• Adhere to and champion Ozinga’s values of Service, Learning, and Entrepreneurship

• Participate in company safety program

• This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs

Qualifications:

Education/Specialized Knowledge/Professional Certification:

• High school diploma or equivalent required

• Associate’s or Bachelor’s degree in logistics, business, or a related field preferred

• Working knowledge of pricing, freight, logistics, or construction materials preferred

Experience:

• Minimum 1-2 years of experience in customer support, transportation management, or a related field preferred

Skills/Abilities:

• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn and use systems such as Salesforce, Apex, and other internal pricing, tracking, billing or AR tools

• Communication Skills: Strong written and verbal communication skills; ability to interact effectively with internal teams, customers, and external partners

• Attention to Detail: High level of accuracy and attention to detail in tracking shipments and handling billing

• Problem-Solving Skills: Ability to troubleshoot and resolve issues related to billing, tracking discrepancies, and logistics coordination

• Organizational Skills: Strong ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment

• Team Player: Ability to collaborate with various teams while maintaining a proactive and solution-oriented approach

Benefits Information:

At Ozinga, we care about the well-being of our team members both in and out of the workplace. That’s why we’re proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life.

Our benefits include:

• Medical, Dental, and Vision Insurance – Protecting your health and providing peace of mind.

• Retirement Plan Options – Helping you build a secure future.

• Voluntary Benefits – Helping you to cover unexpected expenses.

• Work-Life Balance – Supporting flexibility so you can thrive in every area of your life.

• Employee Assistance Program – Offering confidential support for personal and professional challenges.

• Wellness Program – Promoting a healthy lifestyle through resources and incentives.