Beverage Server - Ebony Horse Service Bar - Steady Extra (Planet Hollywood LV)

The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay. 

Responsibilities

• Greets and welcomes all guests in a pleasant and professional manner.  
• Provides timely cocktail service in a friendly and courteous manner.  
• Keeps assigned areas clean and empty of glasses and bottles.  
• Constantly looking for service opportunities.  
• Responds to and resolves guest complaints.  
• Answers guest questions and is knowledgeable about property events and attractions. 
• Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.  
• Provides fast (20 minutes or less round time), friendly, professional beverage service to casino guests; carries full trays on every round 
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests 
• Maintains clean and stocked workstation 
• Handles money according to procedure 
• Monitors guest consumption of alcohol and intervene as needed according to guidelines 
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos 
• Promotes casino events and programs 
• Works closely with Total Rewards Center to promote new card sign up programs. 
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor 
• Provides personalized service and uses guest name 
• Resolves service problems according to guidelines  
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 

Qualifications

• Must be a minimum of 21 years of age or older.  
• One-year previous high volume cocktail experience.  
• Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.  
• Must possess excellent customer service and communication skills.  
• Must be able to initiate and engage in conversation in a professional and friendly manner.  
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.  
• Must be able to work any day of the week and scheduled shift.  
• Must be able to get along with co-workers and work as a team.  
• Must present a well-groomed appearance. 
• Work requires knowledge of tray service and cocktail ingredients. 
• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. 

ADDITIONAL REQUIREMENTS

• Nevada Health Card
• Alcohol Awareness Card