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Position Description
Assistant Branch Manager
Identifying Information: LCNB National Bank
- Department: Retail Banking
- Reports to: Brittany Walters, VP Regional Retail Manager
- Location: Union Village Office – 3855 Lower Market St. Lebanon, OH 45036
- Status: Full-Time Hourly Non-Exempt
- Bank Operation Hours: Monday–Friday 8:15am-5:15pm
(Closed daily from 11:00am – 11:30am)
Position Purpose: LCNB National Bank is seeking an Assistant Branch Manager to support daily branch operations, deliver an exceptional customer experience, and contribute to the achievement of branch goals. This role partners closely with the Regional Retail Manager to ensure operational excellence, regulatory compliance, associate development, and strong customer relationships. The Assistant Branch Manager supports business growth through customer engagement, referrals, community involvement, and collaboration with internal business partners while fostering a culture of teamwork, accountability, and service excellence. As part of LCNB's leadership succession strategy, this position provides a valuable development opportunity for associates interested in advancing to future Branch Manager/Officer roles. The Assistant Branch Manager gains hands-on leadership experience in branch operations, associate coaching, business development, and branch management while supporting branch performance and growth. This position requires a broad knowledge of bank products, services, and operations and applies that knowledge to ensure activities are conducted in accordance with applicable regulations and bank policies.
Essential Functions and Responsibilities
- Support daily branch operations while promoting efficiency, accuracy, exceptional customer service, and operational excellence.
- Foster a customer-focused culture centered on relationship building, responsiveness, and service excellence.
- Ensure compliance with all regulatory requirements, internal controls, audit standards, and bank policies and procedures.
- Develop and deepen customer relationships by identifying financial needs, making referrals, and partnering with internal teams to deliver comprehensive financial solutions, including:
- Consumer, Mortgage, and Commercial Lending
- Treasury Management
- Investment & Wealth Management Services
- Participate in business development efforts through community involvement, networking, relationship building, and local market engagement.
- Provide day-to-day leadership, coaching, training, and development for branch associates, including onboarding, performance feedback, and career development support.
- Maintain flexibility to work from and travel to other branch locations to support staffing needs, gain diverse operational experience, and contribute to a consistent customer and associate experience across the region.
- Encourage and support associate participation in referral generation, business development activities, and community engagement opportunities.
- Support branch growth through customer acquisition, relationship expansion, referrals, and achievement of branch goals.
- Serve as a leadership resource and assume operational and supervisory responsibilities as needed.
- Assist with branch administrative responsibilities, including scheduling, timecard review, operational reporting, and workflow coordination.
- Support audits, operational reviews, and compliance examinations while maintaining strong audit performance.
- Collaborate with business partners and leadership to resolve complex customer concerns, support specialized transactions, and improve operational effectiveness.
- Ensure daily, weekly, and monthly operational activities are completed accurately and on time.
- Make sound business decisions utilizing judgment, experience, analysis, and established guidelines.
- Maintain confidentiality of customer and bank information.
- Comprehend, retain, and apply information necessary to perform responsibilities effectively.
- Perform other duties and responsibilities as assigned.
Qualifications/Education/Experience:
- High School diploma or GED equivalent (required)
- College degree in Business or related field (preferred)
- 2+ years of retail banking experience
- Previous experience serving as a lead, supervisory, mentoring or developmental leadership capacity preferred
- Demonstrated interest in leadership growth and career progression
- Ohio Notary Public (or the ability to obtain commission within first three months of employment)
- NMLS (obtained or transferred within 45 days)
Competencies/Skills:
- Demonstrated leadership potential and ability to positively influence others
- Ability to coach, support, and develop associates
- Strong customer service and relationship-building abilities
- Business development aptitude and networking abilities
- Professionalism and ability to positively represent LCNB within the community
- Excellent verbal and written communication skills
- Strong interpersonal and collaboration skills
- Strong judgement, problem-solving, and decision-making abilities
- Strong organizational and time-management skills
- Ability to manage multiple priorities and adapt in a changing environment
- High level of accuracy and attention to detail
- Proficiency in Microsoft Office and banking-related systems
- Ability to comprehend, retain, and apply information necessary to perform duties effectively
Working Conditions:
- Ability to remain in a stationary position 50% of the time
- Occasional movement to access files, equipment, and operational areas
- Regular use of computer, phone, and standard office equipment
- Occasionally moves coin bags weigh up to 50 lbs.
- Occasionally will need to travel up to a 30-mile radius
Compliance Statement:
The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans
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