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Lexington, SC
Customer complaints handler
Invoice Support Account Specialist 1

Invoice Support Account Specialist 1

Southeastern Freight Lines

Posted 14 days ago, valid for a month

Lexington, SC, US

Competitive

Full Time

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Sonic Summary

The Invoice Support Account Specialist 1 is responsible for managing and resolving customer inquiries via phone and email regarding invoice support issues.
This role involves handling calls to resolution, documenting issues, and forwarding complex cases to the appropriate associates.
Candidates should have a High School Diploma or GED, with a preference for those with previous data entry and customer service experience.
The position requires interaction with various departments, including Credit and Collections, and involves managing personal and team email inboxes.
The salary for this role is competitive, and it typically requires at least one year of relevant experience.

As an Invoice Support Account Specialist 1, you will be responsible for managing and resolving incoming phone calls and emails from the Company’s customers, which may arise from requests, disputes or complaints. Also responsible for working to resolve customer issues.

Handle incoming calls to resolution. Document and forward calls needing additional support to the appropriate associate. Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues. Manage personal SEFL email inbox and the Invoice Support team’s email inbox. Image all documentation into the Company’s imaging system. Correspond with collection agencies via email. Send documentation to customers upon request. Interact with the Credit and Collections teams on a daily basis. Also interact with the Traffic Department and Service Centers as needed.

For this role, you will need to have a High School Diploma or GED. We prefer that you have previous data entry and customer service experience.

Work Shift

First Shift

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By applying, a Southeastern Freight Lines account will be created for you. Southeastern Freight Lines's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Invoice Support Account Specialist 1

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