Branch Manager

About Company:

AFS Group, one of the nation's largest flooring companies, is seeking to expand our team. Since 2000, the Columbus-based AFS Group has become one of the nation’s largest flooring and window treatment companies, providing quality home decor products and professional installation services to homeowners, homebuilders, property managers, wholesalers, and business owners throughout the Midwest.

About the Role:

The Branch Manager is responsible for leading and overseeing all operations of a location to ensure exceptional service delivery and achievement of business objectives. This role focuses on driving branch sales growth by cultivating a strong sales culture and implementing effective outbound calling strategies to engage potential and existing clients. The Branch Manager will manage and develop a high-performing team, fostering collaboration and professional growth while maintaining AFS standards. Ultimately, the Branch Manager plays a critical role in executing business strategies that enhance the branch’s market presence and profitability.

Minimum Qualifications:

• Bachelor’s degree in Business Administration or a related field.
• Minimum of 5 years of experience in branch management or a similar leadership role.
• Proven track record in sales management, particularly in branch sales and outbound calling.
• Strong knowledge of flooring industry.
• Demonstrated ability to manage and grow a team effectively.

Preferred Qualifications:

• Master’s degree in Business Administration or Finance.
• Experience working within a flooring environment.
• Familiarity with sales strategies and relationship management.
• Proficiency with software and CRM systems.

Responsibilities:

• Lead and motivate the branch team to achieve sales targets and deliver outstanding customer service.
• Develop and implement sales strategies, including outbound calling campaigns, to expand the branch’s client base.
• Manage daily branch operations ensuring AFS standards.
• Oversee the commercial loan process from application through approval and servicing, ensuring accuracy and timeliness.
• Build and maintain strong business-to-business relationships to support community engagement and business development.
• Analyze branch performance metrics and prepare reports to inform strategic decision-making.
• Recruit, train, and mentor branch staff to foster a positive sales culture and professional development.
• Collaborate with senior management to align branch goals with overall business strategy and objectives.

Skills:

The Branch Manager utilizes branch sales expertise daily to drive revenue growth and meet sales targets by coaching the team and refining sales approaches. A strong sales culture is cultivated through leadership and motivation, encouraging proactive outbound calling to generate new business opportunities. Team management skills are essential for recruiting, training, and developing staff to maintain high performance and customer satisfaction. Business strategy skills guide the alignment of branch activities with broader organizational goals, fostering sustainable growth and competitive positioning in the market.