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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
The Certified Ophthalmic Assistant (COA) plays an important role in supporting the delivery of high-quality eye care in an outpatient clinic and/or procedural setting. Working alongside licensed clinicians and the ophthalmology team, the COA performs a variety of clinical, technical, and administrative responsibilities to support patient care and help ensure an efficient patient experience.Does this position require Patient Care?
Yes
Essential Functions
-Performs a variety of vision and ocular testing, imaging, and assessments to prepare patients for comprehensive eye examinations and clinical evaluations.
-Identifies and administers diagnostic eye drops appropriately as part of routine eye examinations and clinical procedures.
-Prepares for and assists with minor ophthalmic procedures, including medical lasers, injections, cryotherapy, and oculoplastic procedures.
-Measures and documents vital signs as needed for procedures and patient care.
-Ensures exam rooms and clinical areas are appropriately stocked with medical and ophthalmic supplies.
-Cleans, calibrates, and performs basic maintenance of ophthalmic equipment in accordance with manufacturer guidelines and hospital infection control standards.
-Properly handles, stores, and transports specimens, instruments, and medications in accordance with established protocols.
-Supports administrative functions, including patient call triage and in-basket management, as assigned.
-Provides cross-coverage and support to other ophthalmology services and locations as needed.
-Follows hospital policies and applicable federal, state, and local regulations, as well as established quality, safety, infection control, and accreditation standards.
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Qualifications
Education
- High School Diploma or equivalent required.
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
- Certified Ophthalmic Assistant (COA) certification through the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required.
Experience
- At least 6 months of experience working in a supervised ophthalmology clinic or
- Successful completion of the International Council of Accreditation (ICA) Assistant-level training program.
Knowledge, Skills and Abilities
- Working knowledge of ocular terminology, eye anatomy and physiology, common ocular diseases and disorders, ophthalmic procedures, and pharmacology.
- Strong interpersonal and patient service skills, with the ability to build positive relationships with patients and families.
- Ability to provide age-appropriate care and support based on patientsā individual needs.
- Strong verbal and written communication skills.
- Ability to prioritize responsibilities, adapt to changing needs, and work effectively in a fast-paced, high-volume clinical environment.
- Ability to work independently while collaborating effectively with physicians, clinicians, and other members of the care team.
- Strong problem-solving and critical-thinking skills, with the ability to make appropriate decisions within the scope of practice.
- Comfortable using computers and Microsoft Office Suite.
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Additional Job Details (if applicable)
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$28.40 - $42.83/Hourly
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Grade
4
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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