General Manager

About Company:

AFS Group, one of the nation's largest flooring companies, is seeking to expand our team. Since 2000, the Columbus-based AFS Group has become one of the nation’s largest flooring and window treatment companies, providing quality home decor products and professional installation services to homeowners, homebuilders, property managers, wholesalers, and business owners throughout the Midwest.

About the Role:

The General Manager will be responsible for overseeing all operational aspects of the establishment to ensure exceptional service delivery and financial performance. This role requires strategic leadership to drive sales growth, manage costs effectively, and optimize overall profitability. The General Manager will lead and develop a diverse team, fostering a positive work environment that promotes high employee engagement and productivity. They will also be accountable for maintaining compliance with industry standards and company policies while enhancing customer satisfaction. Ultimately, the General Manager will serve as the key decision-maker to align operational activities with the organization's goals and long-term vision.

Minimum Qualifications:

• Bachelor’s degree in Business Administration or a related field.
• Minimum of 5 years of experience in a senior management role within the hospitality industry.
• Proven track record in managing P&L statements and controlling operational costs.
• Demonstrated experience in people management and leading diverse teams.
• Strong background in sales, particularly in project and corporate sales environments.

Preferred Qualifications:

• Master’s degree in Business Administration.
• Experience with advanced software and CRM systems.
• Experience in encouraging and growing employees.
• Familiarity with current trends in flooring industry.

Responsibilities:

• Lead and manage daily operations across all departments to ensure seamless service delivery.
• Develop and implement sales strategies targeting project and corporate clients to maximize revenue opportunities.
• Monitor and control labor expenses, and other operational costs to maintain budgetary targets and improve profitability.
• Oversee the preparation and management of the Profit & Loss (P&L) statements, analyzing financial data to inform strategic decisions.
• Design and administer incentive programs to motivate staff, improve performance, and reduce turnover.
• Recruit, train, and mentor team members to build a skilled and customer-focused workforce.
• Ensure compliance with health, safety, and industry regulations and standards.
• Collaborate with marketing and sales teams to enhance brand presence and customer engagement.

Skills:

The General Manager will utilize people management skills daily to lead, motivate, and develop staff, ensuring high performance and engagement. Project sales and corporate sales expertise will be critical in identifying and securing new business opportunities, driving revenue growth. Cost control management skills will be applied to monitor expenses and optimize profitability without compromising quality. Proficiency in P&L management will enable the General Manager to analyze financial reports, make informed decisions, and adjust strategies accordingly. Additionally, designing and managing incentive programs will help foster a motivated workforce aligned with organizational goals.