Help Desk Analyst I

Help Desk Analyst I

Location: Lexington, SC

About Unlimited Service Group

Unlimited Service Group is a high quality, locally focused commercial kitchen field service operation with a worldwide genuine OEM restaurant equipment parts distribution sister business. With 41 brands and over 135 locations across North America, Unlimited Service Group is driven by its mission to change industry standards by developing innovations solutions to support our customer and manufacturer partners. Dedicated to providing the highest quality parts, service, and customer experience, we take pride is assisting our customers in a personalized, friendly, and safety-focused manner that ensures every experience is an exceptional one. With a people-centered company culture, we are serious about growing and expanding and are looking for people who want to do the same! Learn more about us at www.unlimitedservice.com

Perks

• Strong Company Culture!
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
• Enjoy the benefits of our Town Share program – Share in our company’s success!

The Job at a Glance

We are seeking a customer-focused, solution-oriented IT Support Analyst I to provide Tier 1 technical support across corporate and remote environments. This role is responsible for troubleshooting and resolving incidents involving Windows 11 systems, Microsoft 365, proprietary applications, and end-user devices such as laptops, mobile devices, printers, and AV equipment. The Support Analyst I will manage service requests within established SLAs, escalate complex issues as needed, and collaborate with IT teams to ensure timely resolution. Additional responsibilities include documenting solutions and processes, contributing to the knowledge base, and supporting IT asset management and inventory tracking. If you are customer-focused, technically curious, and passionate about solving problems, we want to hear from you!

A Typical Day

• Provide tier 1 technical support to employees across on-site and remote environments as a key member of our IT Service Desk
• Troubleshooting Windows II systems, Microsoft 365 applications, proprietary business software and end-user devices
• Supporting teams to meet established service level agreements while resolving service requests and incidents efficiently
• Collaborate with other IT teams to escalate and resolve complex issues.
• Assisting with IT asset management, inventory tracking, documenting IT policies, processes, and workflows.

To Land This Opportunity

• Experience supporting Microsoft-based desktop environments
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, etc…)
• Understanding of basic networking concepts (DNS, DHCP, connectivity, VPN)
• Experience delivering excellent customer service in a help desk or IT support environment
• Excellent communication and interpersonal skills. You thrive in a team environment
• Strong problem solving and troubleshooting skills
• Ability to thrive in a fast-paced, evolving IT work environment.
• Must be at least 18 years of age
• Completion of a satisfactory background check and drug screen required.

Preferred Qualifications

• An associated degree in IT or related field, or equivalent professional experience strongly preferred
• Microsoft 365 Certified strongly preferred

Schedule & Location

• Full-time, on-site position located in Lexington, SC.
• Monday through Friday, 11:00 AM – 8:00 PM.
• Occasional evening and weekend work may be required based on job demands.
• No travel required for this position.

Benefits

At Unlimited Service Group, we see employment as a reciprocal relationship; one where we set high standards for those who work here but also recognize and reward our team members for their contributions in the form of various company benefits. 

• Competitive Compensation
• Insurance
• 401k and 401k Match
• Generous Time Away Program
• Employee Assistance Programs
• Employee Relations Events
• Employee Recognition Programs

Unlimited Service Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.