PT - Guest Service Representative - Hampton

Job DetailsJob Location: Lincolnshire, IL 60069Salary Range: $20.00 - $20.00 HourlyPart-Time Guest Service Representative Hampton Inn & Suites Lincolnshire – Lincolnshire, IL Overview Salary Range: $20.00 per hour Description Hampton Inn & Suites Lincolnshire, part of the Hilton family of hotels, is seeking a friendly, dependable, and service-focused Part-Time Guest Service Representative to join our Front Office team. Position Overview As a Guest Service Representative, you will be a primary point of contact for guests throughout their stay. You will provide welcoming and efficient service during check-in and check-out, assist with reservations, respond to guest questions and requests, and work closely with other hotel departments to create a comfortable and memorable experience. Responsibilities Welcome guests with professionalism, warmth, and genuine hospitality Complete guest registration, room assignments, check-ins, and check-outs Process payments and maintain accurate guest account information Assist with reservations, room availability, and general hotel inquiries Respond to guest requests and concerns promptly and professionally Communicate with Housekeeping, Maintenance, and other departments to support guest needs Maintain knowledge of hotel services, amenities, local attractions, and Hilton brand standards Answer incoming telephone calls and direct inquiries appropriately Maintain an organized and professional front desk environment Follow established safety, security, cash-handling, and guest privacy procedures Qualifications High school diploma or GED required Previous front desk, customer service, or hospitality experience preferred Hilton brand experience is a plus Strong interpersonal and communication skills Ability to multitask and remain composed in a fast-paced environment Basic computer skills and the ability to learn hotel systems Dependable, professional, and attentive to detail Flexible availability, including evenings, weekends, and holidays Working Conditions Fast-paced hospitality environment Requires extended periods of standing and walking May require occasional lifting or moving of items weighing up to 25 pounds Benefits Benefits available to eligible employees may include: Paid Time Off 401(k) Retirement Plan with employer contributions Commuter Benefits Pet Insurance Hilton travel discounts and employee room rates worldwide Career development and training opportunities Access to wellness programs and employee appreciation events Eligibility for benefits varies based on employment status and applicable plan requirements. Detailed information will be provided during onboarding or upon request. Join Hampton Inn & Suites Lincolnshire and become part of a team committed to creating welcoming, comfortable, and memorable experiences for every guest. E-Verify Participation Hampton Inn & Suites Lincolnshire participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of newly hired employees. Equal Employment Opportunity Hampton Inn & Suites Lincolnshire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. Qualifications