Store

JOB DESCRIPTION

GENERAL FUNCTION

Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Ensure all patients receive the highest quality Optometric care while receiving an eye exam. Provide an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

MAJOR DUTIES & RESPONSIBILITIES

• Responsible for training/certifying all newly hired doctor’s office associates
• Observe and coach on quality of assessment
• Provide scheduling feedback to the Practice Manager to aid achieving patient’s exam times and maintain patient flow with minimal delays
• Aid opticians by demonstrating product knowledge and recommending vision solutions that meet lifestyle needs
• Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses.
• Assist with patient care and eye exams, and manage patient records and support patient flow throughout the exam
• Perform various tests to aid the optometrist with vision exams including but not limited to visual acuity measurements, depth and color perception test, and retinal imaging
• Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient
• Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optometrists, Optician or Practice Manager when necessary
• Identify situations involving dissatisfied patients and act quickly for resolution
• Perform work accurately and thoroughly despite time pressure and patient volume
• Handle and file all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
• Support contact lens exams and orders, including but not limited to contact lens care, trial inventory and patient orders
• Effectively utilize appointment book/scheduling procedures and computer operation/ procedures
• Operate the point-of-sale system, inputting patient information with accuracy and attention to detail. Create and tender sales transactions, by following operational processes and standards
• Maintain safe working environment for all team members and patients
• Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area
• Perform all pre-exam testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
• Responsible for maintenance and disinfection of equipment; provide clinical support to the Optometrist as needed
• Perform other duties as assigned

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 3+ years of experience in a healthcare and/or optical setting
• Sales skills
• Leadership; coaching skills
• Patient/customer service skills; strong interpersonal skills
• Strong communicator and listener
• Problem solving ability
• Organizational skills and attention to detail
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
• Ability to use exam software, point-of-sale technology and optometric equipment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

PREFERRED QUALIFICATIONS

• Two years supervisory experience
• Demonstrated good ophthalmic lens product knowledge
• Experience in healthcare
• Optometric technician certification