Position Purpose

The Manager, Projects in the Lead Capability supervises and supports the Live Touring Market pillar. This role provides oversight and guidance for project assignments and work with other Competency leaders to ensure the appropriate staffing of projects across Bands. The Manager is accountable for consistent, high-quality project delivery and must demonstrate a proven track record of successful project delivery - on time, within scope, and on budget.

They focus on successful project execution by ensuring team members are equipped with the working knowledge to excel in their role through their expertise with the TAIT Project Process, familiarity with the business operations, enabling team members through interoperability coordination per Competency, and by maintaining/implementing optimal training curriculum per Competency. Managers also mentor and coach within their Competency, guiding team members through project planning and execution, as well as leading by example via the TAIT traits and inclusive leadership framework.

Responsibilities:

Monitor project performance within the team and provide feedback/coaching to ensure successful project delivery on time, within scope, and on budget
Develop and maintain strong working relationships, providing mentorship and guidance
Be a consistent presence, building and supporting the team to empower their successful delivery of projects
Administrative duties for approving timesheets and keeping track of OOO requests ensuring project coverage
Work with Market Leaders and across competencies to develop and implement standardized workflows, tools, and processes to optimize project efficiency and consistency
Track department utilization and seek staffing opportunities to increase employee utilization
Partner with project leads and cross-Competency Managers to ensure project needs are met
Receive and direct team escalations to resolution in a timely and effective manner
Work within and across Competencies to raise and address project issues proactively
Ensure adherence to company policies, procedures, and delivery standards
Administer annual performance review process
Approve time off requests and ensure coverage during team member absences
Identify career development and growth opportunities for team members within projects and across Competencies or Markets
Provide feedback to employees to improve individual and team performance
Encourage an inclusive culture that embraces the TAIT Traits and Standards of Care
Promote a culture of safety and compliance, ensuring a safe and organized work environment
Provide mentorship and coaching to develop high-performing team members
Organize and manage workflows to ensure to ensure clarity of duties and responsibilities
Actively engage in process development and optimization to enhance efficiency and quality
Cascade organization process/procedure/direction clearly and consistently

Requirements:

5+ years of experience, including significant experience in live entertainment.
3+ years of experience leading project teams or managing individuals, preferred
Proven leadership capability with a track record of driving accountability and results
Highly organized with the ability to manage multiple projects and project teams simultaneously
Strong communication skills with the ability to engage effectively with team members, stakeholders and clients (verbal and written)
Ability to travel and work across multiple sites or client locations as needed
Familiarity with software systems such as MS Office, Box, SharePoint, Slack, Asana, Airtable, Epicor, SAP, Salesforce, Zendesk, Power BI, Tableau, Provus, Kantata.
Education: Bachelor's Degree Preferred

Working Conditions and Physical Effort

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods. While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.).

Work conditions of the role are:

Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises.
Work environment involves some exposure to hazards or physical risks which require following basic safety precautions.
Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location.

TAIT Benefits:

Competitive medical, dental, and vision insurance plans
Health Savings Account (HSA) with employer contributions (HDHP plans)
Flexible Spending Accounts (Medical & Dependent Care)
Employer-paid life insurance with optional supplemental coverage
Employer-paid Short-term with optional long-term disability insurance
401(k) retirement plan with company match
Paid parental leave
Employee Assistance Program (EAP)
Wellness stipends
Voluntary benefits (e.g., accident, critical illness)
Paid vacation and 12 holidays

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