CSR / Estimator Assistant

McDonald Collision has an immediate opening for our team!!!!

McDonald Collision is looking for a new member for our CSR / Estimator Assistant team. Our ideal candidate has collision administrative experience, with a strong customer service background. We are a team-oriented shop that provides a fantastic work environment, supported by a superior, family owned dealership group.

Starting pay will be based upon experience and aptitude, however, we provide career advancement from within, and you will have advancement opportunities, based upon your performance.

Role

Assisting with answering customer phone calls
Customer service with walk in customers
Scheduling
Vehicle check in/delivery walk around with customers
Customer updates
Monitoring of office emails
Monitoring of insurance supplement submissions
Creating Repair Orders

Qualifications

Good customer communication and service skills a must!
Collision administrative experience preferred.
Proficiency with collision estimating software, CCC preferred.
Excellent interpersonal skills, responsive listening and critical thinking aptitude.
Excellent oral and written skills, detail oriented, punctual.
Maintain a professional appearance, positive attitude with cooperation, and leadership style with all team members and customers.

Requirements

Basic computer skills (printer/copier/phones/camera)
Basic math & accounting skills
Ability to multi-task in a fast-paced environment
Ability to handle high stress customers & situations with a positive attitude
Attention to detail & quality oriented in all tasks

A working understanding of vehicles or previous experience in the collision or mechanical field is helpful.

Learn more about this Employer on their Career Site