Account Manager - Client Operations - Mobix

About Us

Mobix is a fast-growing 3PL focused on helping brands scale with smart, reliable fulfillment and technology-backed operations. Our team is built on responsiveness, ownership, and a bit of caffeine. If you're proactive, calm under pressure, and love solving problems for clients, we want to talk.

About the Role

As an Account Manager, you’ll own long-term client relationships and be their go-to contact for anything operational. You’ll manage support tickets, follow up on client requests, and make sure orders are flowing smoothly, all while keeping the internal team aligned.

This role is perfect for someone who thrives in the details, communicates clearly, and enjoys being the person clients can count on when it matters most.

What You’ll Do

• Serve as the primary day-to-day contact for assigned clients
• Manage and resolve client tickets quickly and professionally
• Monitor fulfillment and order flow for accuracy and service quality
• Track and complete client tasks (relabels, special projects, shipment issues)
• Proactively communicate about disruptions or risks
• Coordinate internally with our Ops and Client Success teams
• Share insights from client trends or issues to help us improve

What Success Looks Like

• Responding to client tickets within 2 business hours
• Resolving issues within 3 business days
• Proactively checking in with each client at least monthly
• Keeping client escalations rare through strong communication and follow-through
• Earning consistent feedback that you’re responsive, helpful, and reliable

What We’re Looking For

• 2+ years in account management, client success, or logistics operations
• Strong communication skills (written and verbal)
• Detail-oriented with great task tracking habits
• Calm under pressure — you know how to handle client concerns professionally
• Self-motivated and comfortable working independently or in a team

Bonus Points

• Experience in 3PL, supply chain, or eCommerce
• Familiarity with CRMs, ticketing systems, or WMS platforms
• You secretly love checklists and color-coded spreadsheets

• HSA Eligible Health Plan
• Dental w/ orthodontics
• Vision Plan
• Basic Life insurance
• Short-term Disability Insurance-Voluntary
• Long-term Disability Insurance
• Company-matched 401K
• Free daily gourmet lunch provided by our company chef
• Paid maternity and paternity leave
• Onsite fitness center
• Onsite monthly hair/salon appointment
• Product discounts
• Learn more at www.maloufcareers.com 

We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.