Slot Attendant

Job DetailsJob Location: Loleta, CA 95551Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Shift: AnyJob Category: Customer ServiceTribal Preference will be given in accordance with BRBRR Act Relating to Employment POSITION SUMMARY: As the first point of contact for our patrons, a slot attendant will maintain high levels of customer service, and ensure that each guest has the best experience possible. This will include but is not limited to answering any questions regarding game play, current promotions, other areas of interest on the property, basic machine maintenance, cashing out of tickets and jackpots/handpays, maintaining a clean slot floor and any work areas. ESSENTIAL DUTIES AND RESPONSIBILITIES Demonstrates / explains machine payoffs and types of jackpots paid. Determines and resolves machine jams, printer fills, etc. Inform customer of any ongoing promotions and/or events. Assist patrons with their player’s club cards. Assists customers as needed and provides exceptional customer support. Other duties as assigned. AUTHORITY/SUPERVISORY RESPONSIBILITIES: No supervisory responsibility QualificationsQUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION/EXPERIENCE: Must have High School diploma or equivalent.  Proven experience in managing the delivery of excellent customer service appropriately to spectrum of customers, bi-cultural experience preferred Minimum one (1) year experience in customer service. Minimum one (1) year cash handling experience preferred. CERTIFICATES, LICENSES, REGISTRATIONS: None COMPUTER OPERATIONS Basic personal computer skills. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. OTHER SKILLS AND ABILITIES: Ability to operate standard office equipment (copier, fax, etc.). Must be able to work with American Indian people and be sensitive to their culture. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Participate in proactive team efforts of Bear River Casino Resort. Provide leadership to others through example and sharing of knowledge/skill. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An attendant must be able to stand for 8 to 10+ hours in a smoking environment.  Manual and finger dexterity required. Must be able to bend, reach, squat and able to lift at least fifty pounds (50 lb.).    N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Physical Abilities Lift/Carry Push/Pull Stand C 10 lbs or less F 12 lbs or less F Walk C 11-20 lbs F 13-25 lbs F Sit N 21-50 lbs F 26-40 lbs O Handling/Fingering O 51-100 lbs O 41-100 lbs O Reach Outward F Over 100 lbs O     Reach Above Shoulder F         Climb F         Crawl F         Squat or Kneel F         Bend F           Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. This is not a smoke free workplace. Although we employ state of the art filtration systems, cigarette smoke is in the environment. Employee smoking is only permitted in designated employee areas during working hours.