What you will be doing:
- Manage a portfolio of assigned delinquent accounts.
- Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
- Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
- Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
- Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.
Experience you will need:
- Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
- Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
- Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
- Detail-oriented with excellent organizational and time management skills.
- Reliable, ability to work flexible days, evenings, and weekend hours as required.
- Basic computing skills.
- Must be able to obtain required license for collecting upon placement.
- High school diploma or equivalent; some college coursework in business or related fields is preferred.
- 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
- Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
- Familiarity with debt collection laws, regulations, and compliance requirements.
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