Administrative Coordinator

Salary Range: $22.94 - $24.94 

If you are driven by a desire to make a meaningful difference in your community and shape brighter futures, Help Group is the organization for you! We're one of the largest nonprofits of our kind in the U.S., offering diverse programs for individuals and families affected by autism spectrum disorder, ADHD, developmental delays, abuse, mental health and social-emotional challenges. Since our founding in 1975, we've grown significantly, expanding our reach to meet the evolving needs of our community. Today, we offer unparalleled academic programs, mental health support, therapy, life coaching, vocational training, specialized social and residential programs, and resources for LGBTQ+ youth and families. These initiatives touch the lives of over 6,000 clients a year and continue to expand in reach and impact. At the heart of Help Group's mission is a steadfast commitment to empowering individuals to reach their full potential and live positive, productive, and fulfilling lives. We invite passionate professionals to join us in supporting the development of our students, clients, and residents as we grow! Here, you'll find not just a job, but an opportunity to grow your career in a deeply rewarding environment!

Come be part of a team dedicated to empowering adolescents, adults and families facing mental health, social and emotional challenges because everyone deserves a great future. Through strategic partnerships with governmental agencies and innovative programs like Outpatient Services (OP), Hopeful Beginnings and REACH we foster long-term skills and support systems, enhancing the well-being of individuals and families across all stages of life.

Position Details: 

• Full Time 
• Location: Van Nuys

Key Responsibilities:

• Client care coordination - monitor the entrance and exit of clients in the Outpatient Department and Reception; greeting and check in of clients; provide information, when needed
• Greet and check in all clients and family members, provide information, when needed
• Maintain strict confidentiality of client
• Assist Psychiatrists with appointment scheduling (including reminder calls) and support for medication services. translation services for psychiatric intakes and follow up appointments 
• Provide administrative support to Outpatient Department and operations 
• Relay all messages to appropriate parties
• Update phone lists and communicate staff changes to Admin, HR, Payroll

• Assist with intake procedures, phone screenings, transfers, grievance protocols

• Oversee maintenance and repair of copy machine. fax machine and phones 

• Administer and track OP DMH program client surveys throughout the year 

• Assist with data entry related to case assignment outcomes information and tracking.

• Assist with filing Psychiatrist billing logs and notes in charts 

• Schedule conference rooms, assist with meeting preparation 

• Ensured all employees are issued a labeled mailbox 

• Maintain and order supplies 

• Other duties as assigned 

Qualifications:

• High School diploma or equivalent.
• Minimum three years of office experience, computer proficiency, accurate typing skills; strong organization and time management skills.
• Ability to work with people of diverse cultural, educational, socio-economic, and linguistic backgrounds.
• Strong communication skills; customer service experience preferred.
• Bilingual in Spanish required.
• Translation experience preferred.

Benefits:

Help Group offers wonderful training opportunities, a supportive, professional work environment, and great benefits, including:  

• Insurance plans for Medical, Dental, Vision, and Life Insurance - options for 100% employer sponsored plans
• 403b Retirement Plan   
• 529 College Savings Plan
• Employee Assistance Program
• Flexible Spending Account   
• Vacation and Sick Leave 
• Benefit Hub - Employee Rewards and Incentives
• Pet Insurance

Learn more about our Community Programs here:

Outpatient Services

REACH

Hopeful Beginnings

www.helpgroup.org

The salary range represents the low and high end of the salary someone in this role may earn as an employee of Help Group. Salaries will vary based on various factors, including but not limited to, professional and academic experience, certification, training, responsibilities of the position, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. Help Group reserves the right to modify this pay range at any time. If your requirements fall outside of this range, you are still welcome to apply.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.