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MANAGER NATIONAL TRUST ADMINISTRATION
WHAT IS THE OPPORTUNITY?
This position will be responsible for managing and directing trust administration activities within all trust offices under the national charter (e.g. conservatorships, testamentary/intervivos trusts, guardianships and agencies) and the implementation of trust investment policies to promote the growth and profitability consistent with the division's objectives. Ensures that the administration of trusts is in accordance with applicable laws and regulations and the stipulations of the trust governing documents or court order under which authority is conferred. Interfaces with clients, administrators, co-trustees, beneficiaries, attorneys and others regarding accounts as appropriate. Leads a team of Team Leaders and Regional Managers who implement administrative activities within a region. Reports to the Head of Trust & Estates.
WHAT WILL YOU DO?
- Manage Regional Managers, Team Leaders and staff.
- Assign goals and responsibilities to Regional Managers and Team Leaders to meet the divisional strategy as set by the Head of Trust and Estates.
- Identify and maintain appropriate workloads for trust account administrators across CNB footprint.
- Conduct performance appraisals, makes hiring and termination decisions, etc.
- Assist Regional Managers and Team Leaders with the largest and most complex trust accounts. Confer with clients, administrators, co-trustees, beneficiaries and attorneys regarding the establishment, administration and operation of a trust as appropriate.
- Ensure that all tax liabilities and obligations of accounts are met within the national footprint.
- Analyze new trust opportunities to determine duties and responsibilities of the company.
- Establish, maintain and revise appropriate service delivery for trust services.
- Direct and provides guidance to Regional Managers, Team Leaders and staff of reviews and proposals for consideration and direction to various committees as part of on-going administration.
- Develop and retains personal trust business by maintaining professional and community contacts.
- Assure that trust policies, programs and procedures are followed by Trust Administration.
- Stay abreast on new developments pertaining to trust regulation, market strategies and competitive positioning.
- Interface with Compliance, Risk and Audit to address, identify and resolve issues in coordination with other senior leaders.
- Initial POC for bank channel managers (CNS, CNR, entertainment, etc..) regarding mutual client requests requiring exceptions
- Change champion for administrative matters regarding process.
- Interface with Bank colleagues, as well as, bank relationship managers, team leaders and business development officers on trust sales related issue.
- Responsible and accountable for appropriate quality controls related to the services the Trust colleague delivers.
- Responsible for risk and compliance test results as well as monitoring exceptions regarding administration.
- All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*
- Bachelor's Degree or equivalent
- Minimum 10 years of experience in trust administration with strong working knowledge of all types of trusts, not limited to but including all types of family trusts, charitable trusts and special needs trusts required
- Minimum of 5 years in a leadership role managing teams of fiduciaries.
- Trust Certification (CTFA) is required
Additional Qualifications
- Must possess comprehensive knowledge of personal trust laws and regulations, state tax laws, income taxation with respect to trust investment management principles.
- Proficient with Microsoft Office (Word, Excel & PowerPoint).
- Must possess demonstrated management skills
- Excellent verbal and written communications skills sufficient to interact with all levels of Bank Personnel and clients.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $175,745 - $326,377 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
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