Medical Assistant

Position: #710154

Program: Nursing

Department: Health Services

Reports to: Nurse Manager

Shift Differential Premium: $1.75 per hour for hours worked between 6pm-6am

Schedule: Monday-Friday 7:30am-4:30pm

Status: 100%, Full-Time, Non-Exempt, Union

Probation: 90 days

Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

Center’s Mission:

Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY:  As the nation’s largest and most experienced provider of LGBT medical and mental health services, we help LGBTQ people lead healthier, happier lives, by keeping their minds and body well. All services are free or low cost. We’re also one of the few Federally Qualified Health Centers in the nation with providers who specialize in primary care for LGBTQ people and with a research team working to advance the care and treatment of people in our community.

JOB SUMMARY:  The Medical Assistant serves as an integral member of the health services team by stocking and preparing supplies and equipment, providing direct patient care, supporting clinic flow, coordinating and promoting continuity of care, facilitating appropriate delivery of health services, coordinating consultations, and serving as an intermediary between patients and their healthcare provider as part of a multidisciplinary care team to provide a range of patient care services.

ESSENTIAL FUNCTIONS: 

•    Serves as part of a multidisciplinary care team to provide a range of patient care services.

•    Works in collaboration with Medical Providers and other Health Services staff to maintain an effective and efficient program.

•    Facilitates patient access to healthcare.

•    Assures that the examination rooms are always clean and properly stocked with up-to-date equipment, non-expired supplies, disposable exam materials, and ensures that each exam room is set up in the same way.

•    Prepares the EMR prior to each visit and assures that all test results are available for review by the clinician with each visit.

•    Prepares the patient for the clinical visit including taking vital signs, preparing necessary instruments, equipment, etc. as needed for the visit.

•    Orders and administers vaccines following clinic protocols, places skin tests, and performs laboratory functions including processing as directed by licensed clinical staff.

•    Within MA scope of practice, administers treatments and services as ordered by Medical Provider.

•    Assists clients in completing paperwork, and assists nursing staff in obtaining authorizations for imaging referrals, as well as retrieval of reports in a timely manner.

•    Maintains complete and accurate files documenting all care and services provided in the patient’s health record.

•    Monitors clinic refrigerators and maintains temperature logs; notifies supervisor of any out-of-range temperatures.

•    Interacts in a professional manner with health services staff and patients.

•    Exercises appropriate judgment and decision-making skills.

•    Uses standard office machinery including personal computers and printers in performance of duties.

•    Assists in data auditing tasks.

•    Participates in staff meetings, agency meetings, planning meetings, and other meetings as needed.

•    Complies with requirements of OSHA, HIPAA, and other applicable regulations.

•    Other duties as assigned.

JOB QUALIFICATIONS AND EXPERIENCE: 

•    Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.

•    Prefer three years of experience in direct patient care; preferably in an ambulatory care setting.

•    Basic knowledge of infectious diseases.

•    Basic knowledge of care coordination and navigation throughout the managed care process.

•    Excellent verbal and written communication skills, including strong organizational, detail, and interpersonal skills.

•    Excellent computer skills and knowledge of Microsoft Office, word processing, Electronic Health Records, and other software systems.

•    Ability to be self-motivated and dedicated to initiating and completing complex tasks.

•    Ability to handle multiple tasks, be detail oriented, and maintain strict confidentiality of medical information.

•    Able to work well independently with minimum supervision.

•    Bilingual skills, a plus (English/Spanish fluency preferred).

•    Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

TRAINING, EDUCATION AND LICENSURE:

•    Medical Assistant certification/diploma from approved training program required.

•    Current AHA CPR certification.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.

The Center requires that all staff working in Health Services clinical site locations receive the most up-to-date Influenza vaccinations and strongly recommends that staff also receive the latest COVID-19 vaccine. Staff not working at any of the Center’s clinical sites are encouraged to receive the latest COVID-19 and Influenza vaccines but are not required to do so. For more information, please contact jobs@lalgbtcenter.org.