Unit Clerk II

Job DetailsLevel: ExperiencedJob Location: Los Angeles, CA 90032Position Type: Full TimeSalary Range: $21.19 - $24.37 HourlyJob Shift: DayStatement of Purpose    The Unit Clerk II serves as a first point of contact for clients, visitors, and staff, ensuring a welcoming, professional, and secure environment. This role provides office coverage, manages incoming/outgoing communications, and performs administrative support functions in alignment with program needs, organizational policies, and confidentiality standards.    Major Tasks, Duties and Responsibilities  Greet visitors and clients in a professional and courteous manner; determine needs and direct appropriately  Serve as source of training and guidance for new clerical/office/administrative staff  Complete specialized assignments, including but not limited to program efficiency projects, client care projects, audit/accreditation projects, etc.  Ensure only authorized individuals access the facility in accordance with safety protocols  Maintain a clean, organized, and welcoming reception and waiting area  Manage lobby postings, brochures, and informational materials including but not limited to serving as clerical support for compliance purposes in event of audits/inspections/etc.  Answer, screen, and route incoming calls accurately and efficiently with a positive customer-service attitude; Schedule programmatic appointments as needed including managing program calendars in collaboration with management  Support program census including insurance eligibility, intake scheduling, documentation upload, etc.  Upload documentation to internal and external client health records and other systems  Take clear, complete messages and ensure timely delivery  Make overhead pages or notifications when required  Communicate effectively with internal and external stakeholders  If assigned to treatment program, may perform toxicology testing, assist in charting relevant information  Receive, sort, and distribute incoming mail, faxes, and packages and manage outgoing mail/delivery  Support program management in preparing all-staff or other program meetings including safety meetings, communication, trainings, events, etc.  May support quality assurance and/or quality improvement initiatives, client outcome, and follow-up activities  Maintain appropriate handling and tracking of documents  Support staff and departments with administrative and client needs as assigned  Support in training volunteers including client volunteers on appropriate clerical duties  May order, track, and maintain inventory of office supplies and forms  Support billing actions, including but not limited to corrective action  Maintain professional boundaries and standards. Treat clients with respect, care, and concern. Comply with confidentiality requirements at all times. Maintain health and safety standards of facility.  Adhere to BHS health, safety, and operational procedures  Maintain working knowledge of applicable regulations and policies  Collaborate effectively with team members and other departments  May be assigned to support programmatic transportation needs including but not limited to client transportation, as needed  Participate in meetings, trainings, and committees as assigned  Other duties as assigned  Unit Clerk II Competencies and Performance Expectations    All Unit Clerk II’s are expected to hold the following competencies:  Ability to complete the above major tasks, duties and responsibilities  Ability to demonstrate professional judgment and decision-making, including ability to recognize and seek out supervision and/or consultation when required  Ability to utilize and demonstrate proficiency in utilization of office systems and equipment including computers, phones, timekeeping platform, fax, copy, etc., and train in utilization  Ability to identify and respond appropriately to a crisis within scope of practice including but not limited to overdose, behavioral challenges, contraband protocol, emergency codes, etc.  Ability to recognize personal biases within diverse populations. Maintain cultural sensitivity at all times.  Ability to demonstrate appropriate customer service and interpersonal skills, communication (verbal and written), organization and attention to detail, multitasking and time management, adaptability and learning agility.  Ability to adhere to professional standards  Minimum Qualifications  The following are the qualifications required to perform the essential functions of this position.  Qualifications may be subject to modification based on the Americans with Disabilities Act.  High School Diploma or educational/ experience equivalent required. Minimum of five (5) years of office, clerical, or administrative experience preferred.  Strong communication, organizational, and recordkeeping skills required.  Ability to operate and demonstrate proficiency in required computer programs for position, including but not limited to Microsoft Office Suite, electronic timekeeping system, electronic learning management system, upon hire or demonstrated competency developed within 90 days of employment.  Experience in healthcare, behavioral health, or social services settings, knowledge of medical or behavioral health terminology, Bilingual (English/Spanish) strongly preferred.    Must have valid California driver’s license and liability insurance if driving a personal or company vehicle on BHS business.    Vision, hearing, manual dexterity, and eye-hand coordination must be adequate for the performance of job duties. Able to sit at a desk, use a keyboard, write and physically perform other job duties.  Able to move about the facility to observe clients and staff. Complete annual TB and maintain good standing.  Qualifications