Computer Operator I

JOB SUMMARY

The Computer Operator I is responsible for providing systems support and monitoring for core KLC midrange systems. Responsible for monitoring and addressing alerts for environmental computer room protection systems, fire, water sensors, UPS, generator, and AC systems. Works with external gaming vendor to ensure gaming systems are operating at normal levels. Completes daily checklists and provides turnover to management and operations team. Coordinates and escalates issues to second level support teams.

The work schedule for this position is Monday, Tuesday, Wednesday, Friday, and Saturday with working hours from 9pm-6am. 

ESSENTIAL DUTIES/RESPONSIBILITIES

• Operates and monitors the KLC midrange systems and associated network. Monitors and addresses errors to ensure systems maintain the highest level of availability possible to the corporation. 

• Manages and monitors jobs and workflows on all systems. Completes carryover night processing jobs.

• Notifies corporate email groups when computer operational issues impact normal system processing and/or causes impact to retailers, players, or the business.

• Completes operational checklists to ensure all scheduled processes are started and completed at the proper time and in the proper sequence.

• Monitors all environmental systems to ensure the KLC computer systems are always protected. Regularly monitors backup generators, UPS, fire suppression, and HVAC systems.

• Provides first level troubleshooting steps to ensure that system and program errors are handled quickly and resolved in a timely manner. Provides routing of second level support to supervisors, duty programmers, system administrators, or system vendors, as necessary. Records and documents incidents in the Service Desk Application. 

• Logs gaming vendor Requests for Change items in Service Desk Application. 

• Captures and records pertinent information that occurred during the shift and provides shift turnover report. 

• Keeps current on disaster recovery processes, access, and maintenance activities to operate from the KLC’s alternate data center. Participates in annual disaster recovery testing. Works remotely from home or travels to data sites located in Frankfort or Louisville, as needed, to maintain operational continuity.

• Performs all duties associated with the nightly national draw games and provides back-up to the draw teams for in-state games. Balances draw reports to ensure winning number accuracy. Interacts with interstate entities for multi-state games. Verifies accurate distribution of winning numbers for draw games to website. Identifies all winning jackpot tickets and informs lottery officials and security as to where the ticket was sold. Enables pay out for validations. Performs Internal Control System (ICS) processing and balancing ensuring online vendor integrity and supports the auditing process for these operations.

KNOWLEDGE/SKILLS/EXPERIENCE
 

• High school diploma or equivalent required.
• Minimum one year of computer operations experience highly beneficial. Computer certifications and education may be considered in lieu of experience. 
• Knowledge of business and Information Technology systems, computer applications, hardware, and software.
• Proficient with Microsoft Office applications, computer terminals, and keyboards.
• High attention to detail with strong organizational skills.
• Must be able to work with limited supervision and be self-driven.
• Ability to work on multiple tasks concurrently.
• Must be able to work with and communicate effectively and professionally in a small team environment.
• Must be able to work in an environment that is repetitious, faced paced, and has time constraints.
• Ability to handle high pressure situations while maintaining focus and attention during slow times.
• Valid driver’s license required.
• Midrange computer (IBM AS400 or equivalent) operational experience preferred.

CORE VALUES 

Must be able to exhibit the KLC’s core values:

• Integrity – We do the right thing. 
• Accountability – We are accountable to the Governor, the General Assembly, the people of the Commonwealth and to each other. 
• Social Responsibility – We are a good corporate citizen, giving back to the community. 
• Diversity, Equity & Inclusion – We value and respect our colleagues, our customers, and the communities we serve.  
• Teamwork – We believe in collaboration and the strength of people coming together to achieve something great. 
• Innovation – We embrace innovation, working to proactively see opportunities. 
• Fun – We have fun at work and enjoy a positive work environment. 

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

WORKING CONDITIONS

• Computer Operations requires 24/7 coverage amongst team members. Work schedule may include overnight shift, holidays, and/or weekends, as well as non-consecutive days. 
• Must be able to work in a temperature-controlled control room environment.

• Must be willing to come to work in all types of inclement weather.

• Must be willing to travel as needed to alternate data center located in Frankfort or Louisville, Kentucky (for emergency situations). 
• Must have home internet connection to facilitate remote work ability.

PHYSICAL REQUIREMENTS 

• Ability to lift up to 25 pounds: Occasionally
• Moving: Occasionally
• Reaching, writing, fingering, typing: Frequently
• Talking and hearing: Frequently
• Seeing, must be able to read reports and use a computer: Continuously 
• Sitting for long periods of time: Continuously

BENEFITS

We offer a comprehensive employee benefits package including medical, dental, vision, wellness program, health savings account, flexible spending accounts, company paid life insurance, supplemental life insurance, company paid short-term and long-term disability, paid parental leave, voluntary benefit plans, generous paid time off plans, retirement plans – including 401(k), 457(b), IRAs, and a money purchase retirement plan in which after one year of service the company contributes the equivalent of 8% of your base pay. 

Salary Range: $48,720-$60,952 (Midpoint). Our goal is to pay a competitive market salary for new employees, which is typically up to the midpoint of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills and internal pay equity.

The Kentucky Lottery Corporation is an equal employment opportunity employer. Our mission is to build a diverse, equitable and inclusive environment where everyone is valued. We’re all winners when we embrace our differences.

The Kentucky Lottery Corporation is committed to the full inclusion of all qualified individuals through all aspects of employment, and will provide reasonable accommodation, upon request, to assist with the job application or interview process, or performing the essential functions of a job. If reasonable accommodation is needed, please contact Human Resources.