Administrative Support

Administrative Support

Self Care Counseling is seeking a detail-oriented and customer-focused Administrative Support to join our Operations Team in Loveland, Ohio. This position plays an essential role in supporting the daily administrative functions of our growing mental health practice while helping ensure an exceptional experience for clients and staff.

The Administrative Support serves as a key point of contact for clients, assists with scheduling and documentation processes, supports office operations, and helps maintain efficient workflows throughout the organization.

Responsibilities Include:

• Answering incoming phone calls and responding to client inquiries
• Scheduling appointments and assisting with client onboarding
• Reviewing and processing intake documentation
• Verifying insurance information and benefits when needed
• Managing electronic records and maintaining accurate documentation
• Assisting with front desk coverage and client check-in processes
• Supporting office supply and inventory management
• Collaborating with clinical and administrative staff to ensure smooth daily operations
• Completing assigned administrative projects and tasks
• Maintaining confidentiality and compliance with company policies and HIPAA requirements

Qualifications:

• High school diploma or equivalent required
• Associate's or bachelor's degree preferred
• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office and web-based systems
• Experience in healthcare, behavioral health, customer service, or administrative support required
• Ability to work professionally with diverse populations

What We Offer:

• Competitive compensation
• Medical/Vision/Dental Insurance
• Paid training and onboarding
• Supportive team environment
• Opportunities for growth and development
• Meaningful work supporting individuals seeking mental health services

Self Care Counseling is committed to creating a welcoming and inclusive environment for both clients and staff.