IT Specialist

Position Summary:

The I.T. Specialist works within the IT Department for STAR while reporting to the IT Coordinator.

General Responsibilities:

· Know and adhere to STAR’s policies and procedures

· Ensure facility I.T. goals are being accomplished

· Technical support for all facility hardware, software, network, and security issues.

· Inventory management for all hardware and software for the facility.

· Practice detailed documentation and managed ticketing system.

· Ensure the department continuous compliance with all ACA, PREA, and departmental CBCF and BCS standards

· Conduct periodic walkthrough of the facility to ensure compliance and cleanliness of managed areas. This includes all network equipment locations, inventory locations, and IT offices.

· Employee onboarding/offboarding for all IT systems

· Provide staff training on all IT systems for improved security and streamlined practice.

· Assist IT facility staff in large projects, audits, and continued growth of STAR.

Performance Evaluation:

Staff holding this position will be evaluated on the following intervals of employment: 90th day, 6 month, 1 year, and annually thereafter. The following domains will be assessed:

o Administrative Skills: Knowledge and Adherence to Policies and Procedures, Time Management, Organization, Technology Skills, Documentation, Communication Skills

o Work Ethic: Attendance, Initiative, Dependability, Dealing with Demanding Situations, Role Modeling, Team Player, Professional Development

o Position Skills: Position Knowledge, Training Staff, Quality Assurance/Continued Quality Improvement, Recognition of Staff Contributions and Staff Concerns, Leadership/Coaching, Staff Advocacy

Qualifications and Skills:

· Certification in related fields and/or 5 years of I.T. experience

· A strong background with two years in the field of corrections preferred

· Valid driver’s license

· CompTIA A+ certification preferred

STAR is an Equal Opportunity Employer; applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, and national origin, disability, age or Vietnam-era status. All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability as deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement list of duties, responsibilities, or requirements. Employees may be required to perform any other job-related tasks as required by their supervisor, subject to reasonable accommodation. All positions serve at the pleasure of the STAR Facility Governing Board.