Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.

We are seeking a qualified Senior Account Specialist II located at our Montevallo, Alabama facility, or at our Lufkin, Texas facility. This position manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Principal Responsibilities:

Manages contract customer accounts $15m and above annually
Advanced Inventory management and review
Manage Advanced Consignment Inventory with 15 or more locations
Performs target reviews for customers
Understands supported contract and adheres to requirements
Ability to run interpret complex analytical reports and reconcile discrepancies
Leads customer/internal meetings when necessary
The ability to work overtime/storm response when necessary
Proactively puts together and understands complex price adjustment
Assists with RFQ's for assigned contract customers
Prioritize incoming emails and tasks to meet deadlines
Advanced Microsoft office Suite skills
Complete Master Data requests as needed
Advanced Power BI skills
Anticipate the requirements needed to support the RSM's/Directors
Travel as needed for customer relations or inventory counts 15%
Proactively communicates pertinent information with cross functional teams and Supervisor as required
Ability to communicate with customers
Assist with special projects as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications:

Education: Associate degree (A.) or equivalent; or four or more years related experience and/or training
Experience: Five or more years customer service experience; four or more years industry knowledge; inventory management knowledge

Knowledge, Skills and Abilities:

Advance proficiency in Microsoft Suite
Strong organizational skills, proactive attitude with exceptional attention to detail
Capability to multi-task and work under pressure of deadlines
Ability to work in a team environment and interface interdepartmentally
Demonstrated ability to review RFP’s and to identify business issues
Ability to make sound decisions with minimum supervision and delegates effectively
Ability to build strong working relationships and have an excellent customer service record

#STELLAUSSE1

Employee Benefits:

As a Stella-Jones employee, you will have access to excellent benefits and incentives including:

The security of working for a company designated as an essential workplace
Comprehensive total benefits package with 3 medical plans to choose from
Several company-paid benefits including:

Dental and Vision coverage
Life insurance and Accidental Death & Dismemberment (AD&D) policies
Long-Term Disability Coverage
Access to a robust employee assistance program

Competitive compensation
Annual bonus program opportunity
401(k) savings plan with generous Company match (150% on the first 4% deferred)
2 weeks paid vacation and 9 holidays
Career advancement opportunities
Ability to purchase Company stock

Equal Opportunity Employer/Veterans/Disabled

Learn more about this Employer on their Career Site