Order Fulfillment Associate

Job DetailsJob Location: Malden Plant - Malden, MA 02148Position Type: Full TimeSalary Range: $19.50Job Shift: 1st ShiftJob Category: MarketingNew England Coffee, a brand of Reily Foods Company, has been roasting exceptional coffee for more than 100 years. We pride ourselves on quality, consistency, and great service—and our fulfillment team plays a critical role in delivering that experience to every customer. We are expanding and seeking a dependable, motivated individual to join our team. Position Overview The Order Fulfillment Associate ensures customer orders are picked, packed, and shipped accurately and on time. This hands-on role supports fulfillment operations including order processing, inventory management, materials handling, and maintaining a clean, safe workspace. Responsibilities • Monitor, process, and fulfill daily online orders • Accurately pick, pack, and verify items prior to shipment • Prepare and stage outgoing shipments for multiple carriers • Perform stock counts, replenishment, and general inventory control • Maintain a clean, organized, and safe work area • Report product, quality, or safety concerns promptly • Assist with customer order inquiries as needed • Support additional departmental tasks as required QualificationsQualifications • Experience in fulfillment, warehouse operations, shipping/receiving, manufacturing, or food production • Ability to read, write, and communicate clearly in English (Spanish a plus) • Strong attention to detail, accuracy, and quality • Basic computer skills • Reliable, punctual, and comfortable in a fast-paced, collaborative environment • Ability to lift 30 lbs. and perform physical tasks (standing, climbing, reaching, etc.) • Must be 18+ and able to pass a background check   Preferred Skills • Customer communication and problem-resolution abilities • Motivation to learn new tasks and adapt quickly • Ability to operate light warehouse equipment (e.g., pallet jacks) • Strong organizational and quality-focused mindset • Flexible hours when business needs require   Why You’ll Love Working Here • Competitive pay and benefits • Employee discounts on coffee and merchandise • Supportive, team-oriented work environment • Opportunities for growth within a long-standing, family-owned company   We offer a comprehensive and thoughtfully designed benefits package that supports the well-being, financial security, and work-life balance of our employees. 10 Paid Company Holidays Generous Paid Vacation & Sick Time Comprehensive, Affordable Medical, Dental & Vision Coverage for you and your family Health Savings Account (HSA) with company contributions Flexible Spending Accounts (FSA) & Dependent Care FSA (DCFSA) 401(k) Retirement Plan with company match and discretionary profit sharing Employee Assistance Program (EAP) and financial wellness resources Company‑Paid Disability Company‑Paid Life Insurance equal to 3× annual compensation And more benefits designed to support your health, wealth, and well‑being Together, these benefits reflect our commitment to caring for our employees both inside and outside the workplace.