Dir, Operations, UVACH Medical Group

This position supports medical group practices across primary care and specialty care settings and may provide support across multiple locations, departments, and service lines based on organizational needs.

Dir, Operations, UVACH Medical Group

Job Code: DI1085

ABOUT US

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home.

As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

JOB TYPE

Classification: Exempt

Supervises Positions:

JOB SUMMARY

The Director UVACH Medical Group Operations provides operational oversight for the UVA Community Health (UVA CH) Medical Group physician practices in delivering the highest quality, compassionate, accessible care of patients. The Director provides leadership, direction, administration, and fiscal management for operations, optimization, and growth. The Director closely partners with physician and provider leaders including Medical Directors in a clinical and administrative shared leadership model. The Director is responsible for partnering with executive leadership to develop strategic planning and ensure implementation of strategic initiatives. The Director is also responsible for updating and ensuring compliance with policies and procedures and establishing clinic goals and objectives that align with UVA CH. The Director of Operations develops talent, creates high functioning teams, and holds the Clinic Managers accountable for successfully achieving clinic goals and objectives. Additional responsibilities include ensuring compliance with regulatory standards, driving innovations in care delivery, and achieving the highest levels of clinical and operational excellence. In collaboration with the Medical Directors, this position provides leadership for the successful operations and overall performance for the specific group of medical clinics in a defined geographical area within UVA CH Medical Group and acts as a liaison with various executive leadership, strategic and operational initiatives. Monitor and drive clinic success and quality results by partnering with physicians, UVACH and market leaders and supporting departmentsProvides direction in transforming processes and care delivery that is consistent across all practices. Collaborates with other Medical Group leaders, administrative and clinical, to identify and implement best practice for a unified patient experience. Ensure consistent practices across the Medical Group that align with the UVA brand expectation.Incorporate and comply with organizational policies and procedures in daily operations.Develop and monitor core operational metrics, including staffing standards, to benchmarks that may be evaluated within the system and/or with national data when available.Partners with Medical Directors to improve operational performance measures, including various quality and financial measures. Work directly with executive leadership to create annual incentive goals for each program, as well as a visual management system that can support these practices in understand current performance, as well as devise tactics to pursue opportunities to improve.Coordinates Medical Group initiatives within geographic area.Assists in executing UVACH strategic plans including market initiatives Coordinates organizational objectives, priorities, and activities with internal and external agencies as appropriate.Designs annual plans and maintains overall strategic plans for medical group clinics.Identify short- and long-term goals and oversee the allocation of resources to meet priorities.

QUALIFICATIONS

Education:

Graduate Degree in healthcare administration, business administration or related fieldBachelor’s Degree in healthcare administration, business administration or related field and relevant experience may be considered in lieu of a Graduate Degree

Experience:

Five years of successful leadership experience requiredThree years of healthcare experience requiredPhysician practice leadership experience preferred.

Licensure:

N/A

Additional Skills/Requirements Required:

Knowledge of principles and practices of healthcare management sufficient to oversee and coordinate the operation of physician practices to provide effective patient careKnowledge of and experience with clinical and administrative shared leadership modelsKnowledge of and experience with establishing and optimizing provider practices, including financial forecasting, expense management, and workflow standardization. Knowledge of and experience using practice management computer systems and applicationsKnowledge of government and reimbursement regulations and requirements, including Medicare, Medicaid, managed care and other third-party payer’s guidelinesKnowledge of best practices and benchmarking performance standards, including but not limited to clinic staffing, provider scheduling, and workflow design, inventory management and purchasing processes, quality and patient satisfaction metricsGeneral knowledge of accounting practices and procedures as well as effective budgeting and forecasting practicesSkills:Skill in conflict resolution, problem solving, and change management.Skill in exercising a high degree of initiative, judgment, discretion, and decision making to achieve clinic and system-wide objectivesSkill in planning and organizing multiple projects simultaneously with minimal or no direction, delegating and supervising responsibilities as necessary to achieve desired resultsSkill in leading teams to accomplish all strategic and operational objectives while inspiring confidence and motivationSkill in building diverse teams, understanding cultural differences and experience working directly with people from diverse racial, ethnic, and socioeconomic backgroundsSkill in establishing and maintaining effective working relationships with team members, providers, executives, cross-departmental teams, patients, and the public. Exceptional written and oral communication and presentation skillsAbilities:Ability to anticipate customers’ needs and manage or exceed customers’ expectations for both internal and external customers Ability to take initiative and to exercise independent judgement, decision-making and problem-solving expertiseAbility to establish and maintain quality control and patient satisfaction standardsAbility to effectively communicate expectations and hold team members accountable for resultsAbility to effectively manage conflict and provide constructive and timely feedbackAbility to competently use Microsoft Office, including Word, Excel and PowerPoint, and appropriate practice management software

Additional Skills/Requirements Preferred:

N/A

Competencies:

• Analysis: Analyzes processes and creates deliverables to provide information and recommendations for improvements.
  • Breaks down problems and issues into sub-components and assesses the costs, benefits, and risks of various options. Is able to select and recommend the best solution based on a thorough examination of all considerations.
  • Is able to explain and justify actions in a systematic and logical fashion.
• Quality Improvement: Demonstrates involvement in the unit’s annual and/or periodic assessment efforts, including efforts to improve the quality services.
  • Understands the value of innovation and quality improvement. Improves processes and practices by identifying inefficiencies and redundancies.
  • Demonstrates efficiency and quality in one’s own work.
• Customer Service: Builds relationships and maintains strategic partnerships with key internal and external stakeholders.
  • Understands the importance of quality service. Is able to adjust and adapt service delivery to diverse customer needs and sensitivities.
  • Frequently suggests and implements changes to improve the quality of service.
• Financial Management: Manages tasks and resources within the department to achieve quality and meet budget requirements.
  • Ensures that financial and material resources are used effectively and efficiently.
  • Leverages resources to maximize utility and return on investment (ROI).
  • Implements measures to minimize theft, damage, or equipment breakdown.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Physical Demand Code:

Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

OTHER

• May require the use of safety equipment, such as HEPA mask, for infection prevention: No
• On call responsibilities as directed: No
• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

The base compensation range for this role is  $130,000 - $154,000 annually.

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.  Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions