Site Operations Manager

Job DetailsJob Location: Maplewood Mall - St Paul, MN 55109Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $40,000.00 - $45,000.00 Salary/yearTravel Percentage: Up to 25%Job Shift: Any/VariableJob Category: ManagementWork doesn't have to be boring, come have fun with us!  WHAT WE DO: VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.  Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.  ENJOY GREAT BENEFITS!  HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account  ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and more  WHAT YOU'LL DO:  As a Site Operations Manager at VENU+ you oversee  staff, daily operational activities, and business objectives for their area of operation .The Site Operations Manager has overall ownership for their assigned arcade and will work directly with the Regional Service Manager to create and manage budgets, set expectations for their team, deliver results that exceed expectations, and grow the business.  Responsibilities Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade equipment at the location  Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines  Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team  Ensures compliance to all company and customers' safety standards  Exhibits excellent customer service to address service issues or concerns  Build positive working relationships with customers  Completes and manages budgets and costs associated with servicing and maintaining equipment   Forecasts and control labor cost on a weekly, monthly, and annual basis  Oversees transactions to ensure accuracy and prevent cash variances  Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines  Ensures staff maintains a professional appearance by adhering to dress code policy  Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines  Merchandising of prizes for redemption center and instant win games  Perform regular audits of arcade games and prize machines to ensure cleanliness and proper functionality   Performs other duties as assigned  QualificationsRequirements 2+ years of experience in Operations Management or related field  Detailed oriented and process driven with excellent management skills   Excellent verbal and written communication skills  Demonstrates a professional attitude in a fast-paced environment  Tech-savvy and mechanically inclined  Delivers exceptional customer service with a professional demeanor  Proficient in Microsoft Office products  Able to work a flexible schedule including nights, weekends, and/or holidays  Travel may be required