Information Technology - Clinical Informatics Analyst

Marana Health is seeking a Clinical Informatics Analyst to join our Information Technology team at the Marana Main Health Center, located in the heart of Marana, AZ. 

The Clinical Informatics Analyst serves as the liaison between clinical operations, Information Technology, and organizational leadership to optimize the effective use of the electronic health record (EHR) and other clinical applications across Marana Health. Reporting to the Director of Clinical Informatics and Applications, this position partners with providers, clinical staff, and operational leaders to analyze workflows, coordinate system implementations, improve user adoption, and support continuous workflow optimization.

The Clinical Informatics Analyst evaluates clinical and operational workflows, documents business requirements, coordinates testing and implementation activities, develops training materials, and provides ongoing provider support. Working collaboratively with multidisciplinary teams, the Analyst supports enterprise initiatives while serving as the frontline resource for clinical application optimization across all Marana Health locations.

Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole-person healthcare.

Required Qualifications:

• Bachelor’s degree in Healthcare Informatics, Nursing, Health Information Management, Healthcare Administration, Information Systems, or related field.
• Two (2) years of healthcare operations, clinical informatics, EHR optimization, workflow improvement, or healthcare technology experience.
• Experience supporting ambulatory clinical workflows.
• Strong understanding of healthcare operations and clinical processes.
• Experience participating in EHR implementations or optimization projects.
• Excellent communication, facilitation, and interpersonal skills.
• Fingerprint Clearance Card through the Arizona Department of Public Safety
• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MH)

Preferred Qualifications:

• Master's degree

• Experience with AthenaOne or another ambulatory EHR.
• Clinical background (RN, MA, LPN, RT, etc.).
• Experience in an FQHC or ambulatory care environment.
• Lean/process improvement experience.
• Experience supporting User Acceptance Testing (UAT).

An equivalent combination of directly related education and experience may be considered when it provides the knowledge and skills required to perform the essential functions of the position.

Supervisory Responsibilities:

Non-Supervisory Leader: Manages a program or performs managerial, leadership or clinician duties with no direct supervision of staff.

Knowledge, Skills, and Abilities:

• Ability to evaluate clinical workflows, identify inefficiencies, and recommend process improvements that support quality, efficiency, and patient care.
• Experience documenting and mapping current and future-state processes to identify gaps, opportunities, and workflow improvements.
• Ability to collaborate with stakeholders to identify, document, and translate clinical and operational needs into clear business and system requirements.
• Experience developing test scenarios, coordinating testing activities, documenting results, and validating that system changes meet operational and user requirements.
• Ability to support organizational and system changes through stakeholder engagement, communication, training, implementation support, and adoption strategies.
• Knowledge of clinical documentation practices and the ability to identify opportunities to improve documentation accuracy, consistency, completeness, and workflow efficiency.
• Ability to build collaborative relationships with providers and clinical teams, understand operational needs, address concerns, and support successful implementation of process and system improvements.
• Strong ability to present information clearly, facilitate meetings and discussions, engage diverse stakeholder groups, and communicate complex information effectively.
• Familiarity with Power BI for reviewing, interpreting, and presenting data through reports, dashboards, and visualizations to support operational decision-making.
• Working knowledge of HIPAA, patient privacy requirements, and applicable healthcare regulations, with the ability to incorporate compliance considerations into workflows, processes, and system changes.

Essential Duties and Responsibilities:

• Analyze clinical and operational workflows to identify opportunities to improve efficiency, provider satisfaction, patient access, quality of care, regulatory compliance, and operational performance.
• Observe, document, and recommend workflow improvements that support standardized clinical workflows and evidence-based best practices.
• Serve as the primary Clinical Informatics liaison for assigned departments by gathering business requirements, supporting EHR optimization, coordinating system enhancements, validating configuration changes, and assisting with issue resolution.
• Coordinate assigned clinical informatics projects by supporting planning, testing, implementation, go-live activities, and post-implementation optimization.
• Develop and execute User Acceptance Testing (UAT), workflow validation, and regression testing while documenting testing results and production readiness.
• Develop training materials, workflow documentation, standard operating procedures, and tip sheets, and provide classroom, virtual, one-on-one, and at-the-elbow education to providers and clinical staff.
• Monitor provider adoption, workflow effectiveness, and operational performance, and provide data-driven recommendations to the Director of Clinical Informatics and Applications.
• Develop operational reports and dashboards to support clinical, operational, quality, and performance improvement initiatives.
• Build collaborative relationships with providers, operational leaders, Information Technology, and multidisciplinary teams while participating in committees, workgroups, and assigned organizational initiatives.
• Monitor emerging healthcare technologies, regulatory requirements, and industry best practices to support continuous improvement and innovation.
• Provide cross-coverage for fellow Clinical Informatics Analysts and support enterprise-wide initiatives as assigned.
• Perform other duties as assigned in support of departmental and organizational objectives.

Benefits:

Marana Health strives to be the premier provider and employer in community health. We believe caring for our community begins with supporting the health and well-being of our employees.

Eligible employees may receive a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Health Savings Account with an employer contribution for employees enrolled in the qualifying high-deductible health plan
• 403(b) retirement plan with employer contribution
• Short-term disability and other voluntary worksite benefits
• Paid time off, including vacation and sick leave accrual
• 11 paid holidays
• Paid bereavement leave, including one day of pet bereavement leave
• Paid jury duty and community service leave
• Education reimbursement of up to $3,000 per fiscal year for eligible full-time employees
• Company-paid basic life and AD&D insurance
• Company-paid long-term disability coverage
• Employee Assistance Program
• Employee wellness programs and additional discounts

Benefits and eligibility may vary based on employment classification, scheduled hours, position, and applicable plan or policy terms.

Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520-682-4111.