Patient Experience & Medical Assistant (4471)

Job DetailsJob Location: Westbank - Marrero, LA 70072Position Type: Full TimeEducation Level: High SchoolTravel Percentage: Up to 25%Job Category: Admin - ClericalWe are seeking a dedicated, compassionate, and highly motivated Patient Experience & Medical Assistant to play a key role in supporting the success of our Westbank clinic. This position combines exceptional patient service with clinical support responsibilities to create a seamless, welcoming, and high-quality patient experience from check-in through treatment and checkout. The Patient Experience & Medical Assistant should be comfortable working in a fast-paced environment, balancing front-office and clinical responsibilities, and transitioning between administrative and patient-care duties as needed. A strong focus on communication, empathy, professionalism, teamwork, and attention to detail is essential. Role and Responsibilities Patient Experience & Front Office Greet patients and visitors warmly, creating a friendly and professional first impression. Check patients in and out efficiently. Answer multi-line phone systems in a courteous and professional manner. Schedule, confirm, and reschedule appointments. Provide information regarding clinic services, policies, and procedures. Provide concierge-level service and address patient questions or concerns, escalating when appropriate. Assist with patient flow and communication between front-office and clinical staff. Perform general clerical duties, including scanning, attaching paperwork, faxing, and handling incoming and outgoing mail. Accurately process patient payments, including balances, rewards programs, and third-party payment plans. Explain and enroll patients in applicable rewards programs and promotional offers. Assist patients with understanding their financial responsibilities and payment options. Address billing questions and concerns. Maintain knowledge of practice pricing, promotions, financial policies, and offerings. Aesthetic & Clinical Support Assist Nurse Practitioners with injectable treatments, including Botox and fillers, as directed and within applicable training and scope of practice. Assist with preparation for injectable treatments, including taking appropriate photographs and applying topical numbing as directed. Complete new patient paperwork and assist with sending and receiving required clearances. Take and maintain accurate before-and-after patient photographs in accordance with practice standards. Stock treatment rooms and maintain adequate clinical supplies. Maintain clean, organized, and properly prepared treatment areas. Follow established safety, hygiene, infection-control, and confidentiality standards. Support efficient clinic operations and patient flow. Perform other duties as assigned. Qualifications  Minimum Education and Experience Requirements High school diploma or equivalent (required) Preferred Education or Experience Certified Medical Assistant preferred. 1–2+ years of experience in a medical office, hospital, aesthetics, medspa, or hospitality/customer service environment preferred. Experience in aesthetic medicine or a medspa environment preferred.