Customer Service & Scheduling Coordinator

Location: 3900 South Stonebridge Dr, McKinney, TX

Schedule: Monday – Friday, 8:00 AM to 5:00 PM
Pay: Starting pay is $18.00 per hour, with higher starting pay considered for candidates with directly relevant experience and strong fit for the role. 

At Handyman Connection, our Customer Service & Scheduling Coordinator plays a key role in the customer experience we work hard to deliver. This person is often one of the first voices customers hear when they contact us and an important support resource for our craftsmen in the field.

We are looking for a dependable, organized professional to help keep our office, customer communication, and scheduling running smoothly. This is a full-time, in-office role in McKinney, Monday through Friday from 8:00 AM to 5:00 PM. This is not a remote role or a flexible-hours position.

This role is a strong fit for someone who communicates well, stays organized, supports the field team effectively, and wants the opportunity to earn greater responsibility over time by identifying issues, improving workflow, and helping keep the business moving.

 

 · Respond to incoming calls and customer inquiries by phone, text, and email, helping customers clearly understand next steps
 · Follow up on leads and quotes promptly and consistently, and close jobs under $750 directly with the customer
 · Collect deposits and process customer payments through our payment system
 · Coordinate appointments and keep customer and job information accurate and up to date
 · Coordinate with craftsmen and management to resolve scheduling and customer issues as they come up
 · Share observations and suggestions that help improve communication, scheduling, and office workflow
 · Represent the company professionally in every customer interaction 

 

 

 · Customers receive prompt, professional communication and clear understanding of next steps
 · Leads and quotes are followed up on promptly, and jobs under $750 are closed directly without needing escalation
 · Deposits are collected accurately and promptly to keep jobs and cash flow moving
 · Appointments, job details, and open items are handled accurately and tracked to completion
 · Craftsmen get prompt coordination on scheduling and customer issues, with management looped in when a call needs to be made
 · Problems are handled calmly, professionally, and with good judgment
 · Work is handled with consistency, follow-through
 · Ideas and input help improve workflow and customer experience 

 

 

 · Strong phone presence and professional communication
 · Comfortable asking for the sale and handling price pushback on smaller jobs, without being pushy
 · Organized, detail-oriented, and dependable
 · Able to manage multiple tasks and follow through consistently
 · Comfortable handling customers who may be frustrated or need reassurance
 · Consistent attendance and punctuality
 · Willingness to learn, improve, and take on greater responsibility over time
 · Comfortable working in a growing small business where priorities can shift and processes may evolve
 · Receptive to detailed feedback and able to use it constructively
 · Thoughtful, adaptable, and willing to contribute ideas that improve the business 

 

 We value keeping our commitments, treating customers and craftsmen with respect, doing quality work, building a strong reputation and network in the communities we serve and continuously improving how we operate. The person in this role should share those standards.