PROGRAM SPECIALIST

Make an Impact Every Day

Program Specialist

Massachusetts
Full-Time
DailyPay Available

Looking for More Than Just a Job?

At Resources for Human Development (RHD), we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We're seeking detail-oriented, compassionate professionals who want to make a difference, support person-centered services, and help individuals achieve meaningful outcomes. As a Program Specialist, you'll play a key role in ensuring high-quality service planning, regulatory compliance, and effective support systems for the people we serve.

Whether you're bringing experience in IDD services or looking to grow your career in human services, we provide the support and opportunities needed to help you thrive.

About Resources for Human Development

Resources for Human Development (RHD) is dedicated to improving lives through person-centered services and supports. Our team works alongside individuals, families, and communities to promote dignity, independence, inclusion, and self-determination while ensuring high-quality, individualized care.

Why Join Our Team?

Competitive Pay & Benefits

• Competitive Compensation
• DailyPay - Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

Career Growth & Development

• Professional Development Opportunities
• Ongoing Training and Education
• Leadership Development Opportunities
• Career Advancement Pathways
• Experience in Quality Assurance and Compliance Processes
• Opportunities Across Multiple Service Lines

Meaningful Work That Matters

• Support Person-Centered Planning
• Help Individuals Achieve Meaningful Goals
• Improve Quality and Compliance Outcomes
• Collaborate with Families and Support Teams
• Strengthen Services Across Programs
• Join a Mission-Driven Organization

What You'll Do

As a Program Specialist, you will:

• Coordinate and monitor Individualized Service Plan (ISP) activities and documentation requirements
• Track ISP deadlines, alerts, and compliance measures within HCSIS
• Schedule and facilitate ISP meetings with individuals served, families, staff, and stakeholders
• Support teams in developing meaningful and measurable person-centered goals
• Assist with data collection and outcome tracking related to ISP objectives
• Review progress toward goals and support plan revisions as needed
• Conduct documentation reviews and support quality assurance initiatives
• Provide guidance to staff and managers regarding ISP requirements and compliance standards
• Conduct satisfaction surveys with individuals, family members, and guardians
• Prepare reports identifying trends, compliance concerns, and opportunities for improvement
• Assist with staff training related to ISP processes, regulatory requirements, and best practices
• Participate in Positive Behavioral Supports (PBS) initiatives and related committees

Who We're Looking For

You may be a great fit if you are:

✔ Organized
✔ Detail-Oriented
✔ Analytical
✔ Professional
✔ Collaborative
✔ Service-Focused
✔ Strong Communicator
✔ Committed to Person-Centered Practices

Qualifications

Required

• Bachelor's Degree
• Minimum two (2) years of experience working with individuals with intellectual and developmental disabilities (IDD)
• Knowledge of DDS ISP systems, processes, and regulatory requirements
• Proficiency in Microsoft Office Suite and related computer applications
• Valid driver's license with the ability to travel as needed
• Strong organizational, planning, and time management skills
• Excellent verbal and written communication skills

Preferred

• Experience facilitating person-centered planning meetings
• Experience with quality assurance, compliance, or documentation review processes
• Familiarity with Positive Behavioral Supports (PBS) principles

Schedule

• Full-Time
• Primarily office-based position
• Occasional travel to program locations and meetings
• Flexible scheduling as needed to support ISP meetings and stakeholder participation

Physical Requirements

• Primarily seated administrative and computer-based work
• Ability to exert up to 10 pounds of force occasionally
• Ability to travel to community, residential, and program settings as needed
• Ability to perform essential job functions with or without reasonable accommodation

Apply Today

Some jobs pay the bills. Some jobs build careers. This job helps shape meaningful lives.

If you're looking for rewarding work where your organizational skills, attention to detail, and commitment to quality services make a real difference every day, we encourage you to apply today.

Join our team and become the reason someone has a better day.

About Our Organization

Resources for Human Development (RHD) is part of the Inperium family of companies. Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium, Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.

This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.