Region Route Relief Sales Representative

Department: Sales Execution  

Reports To: Regional Sales Manager

Travel Required: Daily/Weekly travel to company locations and customer establishments

Work Type: On-Site

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

The Region Route Relief Representative plays a critical role in maintaining seamless operations and customer satisfaction across multiple locations by providing dependable relief coverage for delivery and sales routes. This dynamic position involves executing deliveries, supporting product merchandising, maintaining brewing equipment, and cultivating strong customer relationships.

Key Responsibilities

• Collaborates with Sales Managers to proactively plan route relief schedules.
• Provides route coverage by delivering products, equipment, and supplies to existing customers.
• Trains new team members in the Grocery and Coffee Service Divisions, including merchandisers, delivery drivers, and route sales representatives.
• Promotes product growth by soliciting additional purchases from current customers.
• Collects payments from customers and ensures proper documentation.
• Maintains appropriate product selection and inventory levels for each account.
• Records and updates all sales, inventory, and delivery data accurately.
• Loads and manages inventory on company delivery vehicle.
• Monitors product freshness and ensures proper rotation on customer shelves.
• Ensures high levels of customer satisfaction through service excellence.
• Maintains and services coffee brewing equipment during route stops.
• Participates in tradeshows and special events to promote company products and services.
• Manages daily bank deposits for assigned routes.
• Cleans delivery vehicle and conducts routine maintenance checks.
• May be asked to perform additional duties as necessary.

Position Requirements

• High school diploma or equivalent required.
• 1 year of relevant customer service and/or sales experience.
• Route sales and cold calling experience in a Direct Store Delivery (DSD) environment preferred.
• Must be at least 21 years of age.
• Valid driver’s license required; a CDL may be required for some work locations.
• Acceptable driving record.
• DOT medical certification required.
• Successful completion of a pre-employment physical.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Adaptability
• Accountability
• Resourcefulness
• Takes Action
• Interpersonal Agility

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will service/sell to approximately 20-30 customers per day and is required to do the following: 

• Regularly required to use hands to finger, handle, or feel and reach with hands and arms;  

• Frequently required to stand, walk; climb or balance; regularly has to stoop, kneel, crouch and/or crawl; 

• Regularly required to get in and out of a vehicle.   

• Must be able to frequently lift 40 pounds and occasionally lift up to 40 pounds. 

• Occasionally push or pull up to 100 pounds using a rolling pallet or similar equipment, often up or down a slight incline or ramp. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

• Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate but may be moderately loud in warehouse areas. 

Our Values

Champion People

Inspire Creativity

Wow Our Customers

Serve Our Communities

Win Together

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
 

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law.  This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.