UX User Experience Research Manager

AutoZone’s UX Research Manager will have a passion to understand the “why” behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader, driving AutoZone’s strategic and tactical UX Research roadmap to support design and product teams across the enterprise.

The UX Research Manager is a strategic, hands‑on research leader who drives deep user understanding across B2C, B2B, and employee experiences. This role provides thought leadership in mixed‑methods UX research, leveraging a broad range of qualitative and quantitative methods such as usability testing, surveys, journey mapping, ethnography, interviews, and A/B testing to inform design and business decisions.

The UX Research Manager leads multiple research initiatives, synthesizing insights to prioritize opportunities and shape an overarching UX Research roadmap. They are capable of independently executing the full research lifecycle when needed, from research planning and recruitment to analysis, synthesis, and stakeholder presentations. With strong interpersonal, communication, and project management skills, they translate complex findings into clear, actionable recommendations and build trusted relationships across teams. This role requires adaptability, curiosity, and a continuous learning mindset.

Responsibilities

• Oversee the triangulation of UX Research findings with analytics and marketing data to make data-driven design and product recommendations across the enterprise for retail, commercial, and store systems teams
• Prioritize the research roadmap in support of omnichannel experience strategies
• Guide the UX Research team to deliver a mix of strategic and tactical insights, in support AutoZone’s customer and employee-facing digital products
• Contribute to strategic and executional research projects, including independent research contributions
• Provide insights that lead AutoZone’s design, product, and engineering to successfully deliver features and improvements that drive conversion, revenue, and retention
• Manage the hiring and training of internal UX Researchers and digital research-adjacent vendors
• Deliver results that influence the decisions of leadership and enterprise stakeholders
• Set research protocols, manage processes, documentation, and repositories, and provide guidance to more junior UX professionals.

Qualifications

• Bachelor's Degree required. Graduate degree preferred in psychology, sociology, anthropology, human factors, cognitive science, computer science, human-computer interaction (HCI), related field or four years equivalent experience
• 7+ conducting end-to-end user research for software or web-based products or equivalent experience
• Experience managing research teams
• Experience with eCommerce
• Experience with tools for usability testing and gathering in-product feedback, such as Qualtrics, Adobe Analytics, Dscout and/or UserTesting.
• Must have experience communicating with product owners, business stakeholders, SEO, and Analytics
• Must possess excellent interpersonal skills and the ability to connect with both users and stakeholders to build trust and rapport, gather quality insights, and deliver timely, actionable insights.
• Must possess excellent communication skills and the ability to translate complex findings into concise and actionable recommendations for a variety of stakeholders.
• Must have excellent time, people, and project management skills
• Must be highly adaptable and have a continuous learning mindset with a curiosity and desire to expand understanding of users, stakeholders, and research tools.