Vice President of Practice Management

Vice President of Practice Management

About Ellie Mental Health

Ellie Mental Health is a provider of outpatient mental health, primarily talk therapy, treating clients for stress, anxiety, trauma, PTSD, family and couples therapy, and children primarily in-clinic as well as telehealth. Ellie utilizes various treatment modalities including Cognitive Behavioral Therapy (CBT) and its variations like Dialectical Behavior Therapy (DBT), Interpersonal Therapy (IPT) for relationship issues, Psychodynamic Therapy to explore unconscious patterns from childhood, Exposure Therapy and Eye Movement Desensitization and Reprocessing (EMDR) for trauma, and creative therapies like art or music therapy.

Ellie Mental Health’s mission is to compassionately transform the culture of mental health care by providing creative solutions that make wellness accessible in every community. Within the Franchise System, Ellie has 230+ independently owned, operated clinics across 34 states with 2300+ licensed therapists.

Position Summary The Vice President of Practice Management is responsible for supporting the owners and clinic directors to drive the overall business operations, administrative functions, and strategic initiatives to improve the healthcare practice, its outpatient care network and measured outcomes. This role ensures that clinics operate smoothly and efficiently, patients receive high-quality care, and all regulatory requirements are met, while also driving system-wide growth and strategic alignment with organizational goals. A key part of the role is to help non-healthcare owners and clinic directors operate best in class clinics.

Essential Duties & Responsibilities

Strategic Leadership

· Develop and implement long-range strategic plans for behavioral health services aligned with organization’s mission as well as explore how Ellie fits into the broader mental healthcare continuum.

· Identify and expand new service lines, lead market development initiatives, and foster strategic partnerships.

· Assist with payer contract negotiations to drive better reimbursement.

Operational Oversight

· Influence day-to-day operations across multi-state behavioral health clinics. with a focus on ensuring that franchisees maximize the value they get from shared services support (credentialing, RCM, cash collection, new patients scheduling through call center and online) by implementing best practices and engaging productively with external vendors and internal teams

· Implement policies and procedures to maximize efficiency, patient scheduling, resource utilization, and measured outcomes.

· Oversee all shared service faucets from initial inquiry through credentialing to billing and collections.

Financial Management

· Develop and manage operating and capital budgets with full P&L responsibility.

· Oversee billing, collections, accounts receivable, and revenue cycle optimization.

· Analyze financial data to improve performance and ensure cost-effectiveness.

Compliance & Quality

· Help ensure local compliance with federal, state, and local laws and accreditation standards (HIPAA, OSHA, Joint Commission).

· Lead quality improvement initiatives, monitor performance metrics, and drive excellence in client outcomes.

Clinician Relations

· Assist with the hiring and training of clinical staff.

· Train clinical and non-clinical staff on best practices for their clinics on credentialing, RCM and patient scheduling

· Partners with clinicians and executives to ensure engagement, satisfaction, and wellness.

Patient Experience

· Monitor patient satisfaction metrics.

· Implement initiatives to improve client access, reduce wait times, and enhance overall client experience.

Qualifications

· Education: Bachelor’s degree in healthcare administration, Business, or related field required; master’s degree (MHA, MBA, or related) strongly preferred.

· Experience: 7–10+ years of progressive leadership in healthcare operations, including multi-site ambulatory services. Prior supervisory or management experience in medical practice settings required.

· Skills: Strong leadership, organizational, and problem-solving abilities; expertise in financial management, data-driven decision-making, and change management; proficiency with EHR systems and practice management software.

Physical Requirements

· Ability to sit, stand, and walk for extended periods.

· Manual dexterity to operate office equipment (computers, phones, printers).

· Visual acuity to read electronic and paper records.

· Occasional lifting of up to 25 pounds (supplies, files, equipment).

· Ability to travel between ambulatory sites as required.

Work Environment

· Standard office and clinical settings.

· Frequent interaction with staff, physicians, patients, and executives.

· Moderate noise level typical of healthcare facilities.

FLSA Classification Exempt (Executive): This position is classified as exempt under the Fair Labor Standards Act (FLSA) due to its executive and administrative responsibilities, including authority over management policies, discretion in decision-making, and supervision of staff.

EEO Statement The organization is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristic as outlined by federal, state, or local laws.

Disclaimer This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required.