Bilingual Office Assistant (Front desk & HR)

Crystal Care Home Health is seeking a dependable, organized, bilingual Office & Human Resources Assistant to support our daily office operations. This position serves as a first point of contact for employees, patients, applicants, and visitors while assisting with front-desk operations, hiring, employee records, EVV, payroll, and general administrative tasks.

The ideal candidate is fluent in English and Spanish, comfortable working with multiple software systems, able to handle confidential information, and capable of prioritizing tasks in a fast-paced home healthcare office.

Responsibilities

• Answer and route calls accurately and courteously using a multi-line phone system.
• Welcome visitors, employees, etc. who enter the office lobby
• Perform administrative duties including: filing, scanning, faxing, data entry, proofreading, preparing reports, and maintaining office supplies.
• Handle incoming and outgoing mail, faxes and delivery
• Complete employment verifications, professional license checks, OIG exclusion checks, background checks, and Texas New Hire reporting.
• Prepare onboarding documents and ensure new-hire files are complete.
  
• Track employee credentials and deadlines including: licenses, identification, evaluations, training, and other required documentation - notifying employees and supervisors of approaching expiration.
• Learn and assist with EVV (electronic visit verification).
• Manage payday responsibilities including: printing checks, helping employees navigate paystub app, answering payroll related calls, and documenting issues for management.
• Updating Vesta and Bamboo HR system for current, new and previous employees.
• Assist with company calendar management and distribute company announcements, policies, schedules, and employee communications.

Qualifications

• Fluent in spoken and written English and Spanish; communicate with diverse office staff and patient population.
• Strong computer skills and familiarity with office technology.
• Previous administrative, front desk, office assistant, human resources, payroll, or office management experience preferred, not required.
• Previous medical or home health experience preferred, not required.
• Excellent phone etiquette and customer service skills.
• Strong communication style and organizational skills with attention to detail and follow-through.
• Ability to prioritize multiple assignments in a fast-paced environment.
• Software for this role: Vesta Net, Bamboo HR, Axxess, Google suite
• References will be checked after successful interview