Logistic Clerk

Job DetailsJob Location: EZ Loader Custom - Midway, AR 72651Position Type: Full TimePosition Summary   The Logistics Clerk is responsible for preparing, assembling, and maintaining required paperwork for trailer deliveries, customer pickups, dealer communications, and related logistics activities. This position supports accurate documentation, timely delivery coordination, compliance with applicable DOT and international shipping requirements, and effective communication with dealers, drivers, internal departments, and management.   The role requires attention to detail, organization, follow-through, and the ability to work collaboratively with shipping, accounting, sales, customer service, and dealer contacts to resolve documentation issues and support successful deliveries.   Essential Duties and Responsibilities The essential functions listed below are representative of the duties performed in this role. Other duties may be assigned as business needs require.   Assign load numbers and pull sales orders for each scheduled load. Prepare delivery date confirmations and send them to dealers by fax or email for acknowledgment. Communicate regularly with the Shipping Manager regarding delivery confirmations, load updates, and unresolved issues. Follow up with dealers who have not acknowledged delivery confirmations to ensure required confirmation is received before a load leaves. Print, edit, sort, and organize MCOs and invoices by load. Compare invoices to production copies and sales orders for accuracy, including upgrades, freight, and dealer-direct charges. Perform quality control checks on orders, invoices, MCOs, and related paperwork to identify and correct errors. Create warranty packets and assemble trip paperwork in drop order for each load. Calculate and enter COD amounts for each load for driver collection when required. Prepare required Canada paperwork, broker documentation, and Canadian customs invoices for border crossings. Match sales orders with production sheets and maintain accurate filing. Process returning trips, including forwarding fuel receipts and logs to Ryder and Pro Logistics as required. Review trailer pickup lists against scheduled loads and communicate pickup needs to drivers when trailers are located along delivery routes. Provide drivers with trailer pickup lists on the required schedule. Issue sales order changes when trailers are returned and communicate the return to applicable departments. Prepare paperwork for customer pickups and special customer requests, including owner’s manuals, brake manuals, axle manuals, and other requested packets. Print and mail duplicate MCOs upon dealer request. Assist with approvals in the absence of the Accounts Receivable Manager as assigned. Handle logistics-related phone calls professionally, including dealer delivery scheduling conflicts, late shipments, delivery date notifications, and trailer damage referrals to Customer Service. QualificationsOrganizational Responsibilities   All employees are expected to:   Qualifications   Education and Experience High school diploma or General Education Degree (GED) required. Two to five years of related experience and/or training preferred, or an equivalent combination of education and experience. Basic computer knowledge, including Microsoft Excel and Word, required. Familiarity with office equipment such as fax machines, scanners, and copy machines required. Ability to read, write, and perform basic mathematical calculations required.   Language Skills Ability to read and comprehend simple instructions, short correspondence, memos, delivery paperwork, invoices, MCOs, and related business documents. Ability to write simple correspondence and communicate effectively with dealers, customers, drivers, co-workers, and management.   Reasoning Ability Ability to apply common-sense understanding to carry out detailed written or oral instructions. Ability to identify documentation errors, resolve routine problems, and follow established procedures for delivery, invoicing, and shipping paperwork.   Other Requirements Must demonstrate accuracy, organization, dependability, confidentiality, and attention to detail. Ability to prioritize work, meet deadlines, and adapt to changing delivery schedules or business needs. Ability to work collaboratively in a team-oriented office and logistics environment. Ability to work a flexible schedule, including overtime as required.   Physical Demands Regularly required to sit, use hands to handle paperwork or office equipment, reach with hands and arms, and talk or hear. Occasionally required to stand, walk, stoop, kneel, crouch, or climb stairs. May occasionally lift and/or move up to 25 pounds. Vision requirements include close vision, distance vision, peripheral vision, and the ability to adjust focus.   Work Environment Primarily works in an office environment with regular communication by phone, email, and in person. May occasionally enter production, shipping, or plant areas and must follow all applicable safety requirements. The noise level in the office environment is typically quiet; production or shipping environment noise levels may vary.   Equal Employment Opportunity The company is an Equal Opportunity Employer and does not discriminate on the basis of any protected status as defined by applicable federal, state, or local law.