Manager, Recovery & Fiber Spare Parts

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Purpose and targets of the position

• Drive profitable growth for Recovery & Fiber Spare Parts by achieving order intake, sales, gross margin, and operating profitability targets while maintaining competitive, market-based pricing.
• Strengthen customer satisfaction and aftermarket sales by improving responsiveness, expanding customer engagement, developing recommended spare parts solutions, and supporting key accounts with dependable service.
• Improve operational efficiency and visibility by standardizing spare parts processes, strengthening data quality, advancing automation and shared customer-inquiry tools, and improving sourcing and vendor performance.
• Build a capable, engaged, and adaptable team through clear priorities, coaching, succession planning, cross-functional collaboration, and continuous improvement across the regional and global spare parts organization.

Tasks and Responsibilities of the position

• Lead the Recovery & Fiber Spare Parts team, set priorities, remove roadblocks, coach team members, and provide support on customer, commercial, technical, and order-execution issues.
• Monitor incoming requests, quotations, orders, open opportunities, lead times, and priority deliveries; coordinate timely follow-up with customers, sales representatives, purchasing, shops, logistics, and product teams.
• Review sales activity, order intake, quotation status, gross margin, backlog, supplier issues, and critical customer commitments; escalate risks and drive corrective actions.
• Support customer visits, negotiations, pricing decisions, and key opportunities; ensure competitive market-based pricing while protecting gross margin and customer value.
• Review financial and operating performance against order intake, sales, gross margin, operating cost, and profitability targets; prepare forecasts, management reports, and actions to address gaps.
• Evaluate supplier, shop, sourcing, and delivery performance; develop alternate sources, reduce lead times and risk, improve cost and quality, and support resolution of recurring issues.
• Coordinate with product management, capital projects, upgrades, and regional sales teams to identify aftermarket opportunities, develop recommended spare parts lists, prepare for outages, and strengthen key-account plans.
• Lead continuous-improvement initiatives that standardize customer request handling, quoting, order tracking, master data, and cross-team communication; advance practical automation and system integration.
• Develop the regional spare-parts strategy, budget, sales and margin targets, staffing and succession plans, team goals, and capability-development priorities; track execution throughout the year and adjust plans as business conditions change.

KPIs and Goals of the position

• Local order intake, sales, gross margin, process/product warranty, operating costs, and profitability (EBITA) of the assigned region
• Ensure webCRM is utilized per ANDRITZ business processes
• Individual goals defined yearly

Education

• B.S. (or higher) in engineering
• Additional degree in business management a plus

Professional Experience

• Extensive experience in the pulp and paper industry, with a career spanning both the customer and equipment-and-service provider sides of the business. Boiler and White Liquor Plant knowledge a plus.
• Demonstrated leadership in one or more of the following areas: spare parts management, aftermarket sales, customer service, commercial operations, team development.
• Proven experience leading process standardization, continuous-improvement, and change initiatives across regional and global matrix organizations.
• Strong track record of managing order intake, sales, gross margin, pricing, forecasting, supplier performance, and customer commitments in a competitive business environment.
• Experience developing recommended spare parts solutions, supporting key accounts, conducting customer and mill visits, and collaborating with regional sales, capital, upgrades, technical, purchasing, and operations teams a plus.
• Knowledge of SAP, customer relationship and case-management systems such as WebCRM, and data analysis.
• Established professional network across North American pulp and paper manufacturers, suppliers, technical teams, and industry organizations.

Competencies

• Inspires, motivates, and develops others through effective leadership.
• Influences stakeholders and leads change with clarity and purpose.
• Demonstrates the #1ANDRITZway core behaviors of customer focus, ownership for performance, shared commitment, and openness.
• Translates strategy into concrete plans and actions and ensures effective implementation.
• Works proactively with a strong focus on results.
• Applies an entrepreneurial mindset with a practical, hands-on approach.
• Champions continuous improvement across people, processes, and performance.
• Demonstrates resilience and flexibility in changing business conditions.
• Builds strong relationships and collaborates effectively with stakeholders at all levels of the organization.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.