Accounts Receivable & Collections Specialist

What You'll Do

• Manage assigned customer accounts and maintain accurate accounts receivable records.
  
• Prepare, review, and distribute invoices, statements, and other account documentation.
  
• Monitor outstanding balances and take appropriate action on past-due accounts.
  
• Communicate with customers by phone and email regarding outstanding invoices and payment concerns.
  
• Research and resolve billing discrepancies, account questions, and payment issues.
  
• Process and accurately apply payments received through checks, ACH, credit cards, and other payment methods.
  
• Investigate and resolve unapplied payments and account discrepancies.
  
• Review aging reports and prioritize collection activities based on account status.
  
• Establish and monitor payment arrangements when appropriate.
  
• Maintain detailed records of collection efforts and customer communications.
  
• Assist with account reconciliations and month-end accounting activities.
  
• Work closely with sales and other internal departments to resolve invoicing and customer account issues.
  
• Assist with credit memos, account adjustments, refunds, and other AR-related transactions.
  
• Escalate significant credit or collection concerns to management.
  
• Maintain confidentiality of financial and customer information.
  
• Provide general accounting and administrative support as needed.
  

Requirements

What We're Looking For

• High school diploma or GED required.
  
• 2+ years of accounts receivable, collections, or related accounting experience.
  
• Working knowledge of accounting principles and practices.
  
• Previous experience with credit and collections.
  
• Strong attention to detail and accuracy.
  
• Excellent written and verbal communication skills.
  
• Strong analytical and problem-solving abilities.
  
• Ability to prioritize work and effectively manage multiple customer accounts.
  
• Proficiency with Microsoft Office, particularly Excel and Outlook.
  
• Intermediate to advanced Excel skills preferred.
  
• Experience using accounting or ERP software; experience with Microsoft Dynamics NAV or a similar system is a plus.
  
• Professional, dependable, and customer-service-oriented approach.
  

Work Environment

This is a professional office position involving extended periods of computer and phone use. The role is primarily sedentary but may occasionally require standing, bending, filing, or retrieving records.

Additional Requirements

• Must have a valid driver's license.
  
• Must be able to complete a background check successfully and drug screening.
  
• Must be authorized to work in the United States.
  

Benefits

Benefits may include:

• Competitive pay based on experience
  
• Medical, dental, and vision insurance
  
• Paid time off
  
• Paid holidays
  
• 401(k) or retirement savings plan
  
• Opportunities for long-term career growth
  
• Professional and supportive work environment
  

Why Apply?

This is an excellent opportunity for an experienced AR/Collections professional looking for a stable, full-time opportunity with a Monday–Friday schedule. If you're organized, financially detail-oriented, and confident working directly with customers to resolve account and payment issues, we'd like to hear from you!