Customer & Administrative Specialist

NOW HIRING: Customer & Administrative Specialist

SERVPRO | Monroe, LA | Full-Time | $100 On-Call Pay

Are you organized, dependable, and great with people? Join our SERVPRO team as a Customer & Administrative Specialist and play an important role in keeping our customers, office, and field teams connected and moving forward.

What You'll Do

• Serve as a key point of contact for customers, vendors, and field teams
• Answer calls, respond to emails, and resolve customer concerns professionally
• Enter and maintain accurate claim, scheduling, and job information
• Coordinate schedules and keep job files and documentation up to date
• Assist with payroll administration and daily reporting
• Monitor subcontractor activity and office inventory
• Support the team with whatever needs to get done—no two days are exactly alike!

What We're Looking For

• 1–2 years of customer service or administrative experience
• Strong communication and organizational skills
• Excellent attention to detail and follow-through
• Comfortable working in a fast-paced, team-oriented environment
• Proficiency with Microsoft Office and general computer systems
• Restoration, insurance, construction, or payroll experience is a plus!

Schedule: Monday–Friday, 8:00 AM–5:00 PM
On-Call: Required rotating after-hours/weekend phone coverage
On-Call Pay: $100 per week

Why Join Us?

• Paid Time Off
• Medical, Dental & Vision Insurance
• 401(k) with Company Matching
• Paid Holidays
• Stable, full-time position with a growing team
• A supportive, team-focused work environment

If you're someone who takes pride in being organized, responsive, helpful, and dependable, we'd love to meet you!

Apply today and join the SERVPRO team!