Restaurant Supervisor

Overview
The Club at Bella Collina is seeking an enthusiastic and highly skilled Restaurant Supervisor to join our team and play a key role in the overall dining experience for our esteemed members and guests. As a luxury, high-end country club, we are committed to providing exceptional service, world-class cuisine, and an unforgettable atmosphere. In this dynamic position, the Restaurant Supervisor will work closely with the management team to maintain the high standards of excellence that define The Club at Bella Collina. This role involves hands-on leadership, focusing on staff training, performance management, and creating an environment of collaboration and professionalism. The Restaurant Supervisor will actively engage with members, ensure their needs are met, and provide personalized service, while also addressing any concerns or special requests in a timely and courteous manner. This role demands a deep passion for hospitality, attention to detail, and a genuine desire to exceed expectations. Ideal candidates should be proactive, self-driven, and thrive in a fast-paced environment, with the ability to work effectively under pressure while maintaining a positive and professional demeanor. This is a fantastic opportunity to join a prestigious team and contribute to the ongoing success of a highly regarded private club.

Elevated Member & Guest Experience

• Create warm, gracious, personalized experiences for members and guests.
• Anticipate needs and preferences through active engagement and attention to detail.
• Address concerns discreetly and professionally.
• Build relationships through name recognition and preference awareness.
• Ensure service reflects private club etiquette and luxury standards.

Leadership & Team Excellence

• Inspire, coach, and mentor front-of-house team members.
• Lead polished daily pre-shift lineups.
• Model professionalism and calm leadership under pressure.
• Maintain a visible floor presence during service periods, interacting with members and guests to ensure satisfaction.
• Resolve guest and member concerns promptly and professionally.
• Develop staff knowledge in food, wine, spirits, etiquette, and service.
• Create a positive culture focused on teamwork, accountability, and continuous improvement.
• Train employees on steps of service, POS systems, responsible alcohol service, and club standards.
• Assist with onboarding, training, scheduling, and performance coaching of front-of-house staff.
• Ensure impeccable grooming and presentation standards.
• Enforce policies, procedures, and safety standards consistently and fairly.

Multi-Outlet Operations Oversight

• Direct daily operations across all assigned outlets.
• Assist in developing Operational SOPS across all outlets.
• Monitor service flow, staffing levels, and outlet readiness throughout each shift.
• Coordinate reservations, seating strategy, and guest flow.
• Ensure readiness of poolside service, golf outlets, and beverage cart.
• Ensure side work, opening duties, and closing duties are completed to standard.
• Inspect cleanliness, ambiance, lighting, and presentation.
• Support private events, tournaments, and member functions.
• Conduct end-of-day walkthroughs, secure buildings/outlets, and verify proper shutdown procedures.
• Maintaining inventory of controllables within Dining Outlets. (Pens, staples, menus, etc.)

Culinary & Beverage Partnership

• Work closely with culinary leadership on menu changes and service timing.
• Support wine sales initiatives and premium beverage experiences.
• Encourage thoughtful upselling that enhances guest enjoyment.
• Maintain awareness of inventory and product quality.

Administrative & Financial Stewardship

• Monitor labor deployment and scheduling efficiency when creating the schedules for Outlets.
• Reconciling Hospitalities & Service Fails into file nightly.
• Review sales performance, check averages, comps, and voids.
• Support payroll accuracy and POS controls.
• Assist with inventories and expense management.
• Maintain and coordinate all Food & Beverage mandatory trainings. (i.e., TIPS, ServSafe, etc.)
• Identify revenue opportunities while preserving member satisfaction.

Safety & Compliance

• Ensure adherence to all club policies, health department regulations, and alcohol service laws.
• Promote a safe working environment and complete incident reports as required.
• Respond appropriately during emergencies and support established procedures.

Requirements

• Proven experience in restaurant management or as an assistant manager in a similar setting.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent customer service skills with a focus on guest satisfaction.
• Knowledge of food service management practices and health regulations.
• Experience in training development for staff members is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Strong communication skills, both verbal and written.
• Familiarity with bar operations is a plus.